Director, National Chain Customers - Total Wine & More
$168.2k - $210.3kPernod Ricard USA
Where Conviviality is at work.
Pernod Ricard is a global premium spirits and wine company.We'rethe team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlua Liqueur,The Glenlivet Gin, andSkrewballwhiskey, as well as many more superior wines and exquisite champagnes!
Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word,convivialite...it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je nesaisquoi and is a core philosophy around how we live and work at Pernod Ricard.
Guided by our4 corevalues:(1)grounded in the real;(2)fiercely authentic;(3)passion for challenge;and(4)connectedbeyond borders;we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, makingnew friendsevery day, and realizing our potential as people and as a business!
The salary range for this role, based inDallas,is$168,200.00 to $210,300.00.Therangemayvary ifthe roleoutsideof this location. Base salaries aredeterminedduring our interview process, by assessing a candidate'sexperience, skills against internalpeersand against the scope and responsibilities of the position.
Location: CA, FL, TX (Remote)
Job SummaryThe Director, National Chain Customers - Total Wine & More leads Pernod Ricard USA's (PRUSA) end-to-end strategy, performance, and headquarters relationship with one of our most critical national customers. This role shapes and delivers the annual operating plan (AOP) by creating a unified, insight-driven strategy across in-store, digital, and e-commerce channels. The impact: accelerate PRUSA brand performance, outperform category growth, and build sustainable share gains through worldclass execution and partnership.
Who will love this job
This role is ideal for a customer-obsessed sales leader who thrives in complex, matrixed environments and enjoys building joint strategies that win in market. You are equally comfortable shaping long-term strategy and driving near-term execution, leading teams, influencing stakeholders, and partnering externally at the most senior levels. If you enjoy translating insights into growth and owning results against ambitious targets, this role offers meaningful scope and visibility.
What you'll do
Lead and own the national customer strategy for Total Wine & More by developing and executing a joint business plan that leverages PRUSA brands, shopper, category, consumer, and digital insights to deliver AOP objectives and outperform the market.
Own the headquarters relationship, ensuring alignment on priorities, initiatives, and performance expectations across buying, category management, merchandising, and e-commerce teams.
Manage and develop a team of Senior Key Account Managers to deliver bestinclass execution of programming, retail strategies, and local market initiatives.
Design and implement the annual customer calendar, aligning key holidays and events to impactful programming that drives mutual growth and joint business planning targets.
Lead brand, package, and multicultural segmentation strategies, and partner with Customer Marketing, Merchandising, ECommerce/Digital, and Insights teams to deliver differentiated customer marketing and innovation.
Drive execution of customer strategy using category management, shopper insights, and revenue growth management principles to expand the size and value of PRUSA's portfolio.
Partner closely with Senior Customer Solutions Managers, Marketing, State Teams, and Commercial Planning & Analysis to build, monitor, and course-correct customer plans by market, brand, and package.
Collaborate with distributor partners to ensure alignment and execution, monitoring performance by market and addressing gaps or accelerators to deliver plan targets.
Communicate the Look of Success, programming priorities, and execution targets to field teams; lead postprogram analysis and share results through scorecards, summits, and leadership forums.
Establish and manage execution scorecards, identify risks and opportunities, and continuously adjust strategy to beat competition and deliver results.
What's in it for me?
Being part of an inclusive and diverse company where professional development and internal career mobility is front-and-center to our talent strategy. This means your career at Pernod Ricard has many possibilities. You'll be part of a culture that celebrates the rich diversity of our people across the globe and be part of our long-standing commitment to making exceptional products, giving back to our communities, and honoring our responsibility to preserve the environment.
Required qualifications
7-10+ years of proven success in sales serving large, complex customers; experience calling on Total Wine & More strongly preferred.
Direct key account or channel leadership experience with demonstrated ownership of customer strategy and results.
Proven ability to lead and develop teams to achieve performance goals.
Demonstrated experience building and executing customer business plans with accountability for results.
Strong business, analytical, and communication skills, including the ability to present to and influence senior audiences.
Experience managing P&L responsibility within a national or regional account.
Deep understanding of category management and shopper insight application.
Frequent travel to customer sites is required (40% of the time)
When you join Pernod Ricard,you'llexperience aworkplacethat is rich in heritage,driven by our iconic brandsanda long-standing commitment to sustainability, safety, and giving back to the people and communities where we work.We know that happiness at work starts with that feeling of belonging you get from an inclusive culturewhere being uniquely youiscelebrated.Our values are lived, they drive our behaviors, andit'swhat bringsourculture to life.
Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution.We offer a flexible work policy, with most of our positionsoffering aahybridoptionwith flexibility to work remotely 2 days a week. As a global employer, we understand that noteveryone'sworking hours are the same, and we empower our employees to work the hours that make the most sense for themand their team's schedules.
We offer employeesgreat benefits andperksto toast to a life filled with support.Check outPRUSABenefits.comfor details.
This recruitment process uses artificial intelligence (AI) tools tomatch applicant skills with role requirements and qualifications.
Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability,training,and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law.Offers will be subject to United States local terms.
Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities areprovidedreasonable accommodations for the hiring process. To request reasonable accommodation during the application process, contactus View email address on click.appcast.io
Job Posting End Date:
Target Hire Date :
2026-06-01Target End Date :
Required
Preferred
Job Industries
- Other
$80k - $90k
...Kitchen Culinary Director Stew Leonard's,... ...professional demeanor with customers and team members... ...knowledge of wine and food pairings... ...offer a comprehensive total compensation... ...life insurance, and more! Environment: Have... ...orientation or national origin. Stew Leonard...WineCustomerFull timeInternshipLocal areaImmediate startFlexible hours$125k - $150k
...Plains area looking to hire a Director of AP and AR. The Director... ...experience in international wine and spirits importation to a... ...accurate vendor master data, annual customer credit limit reviews, and... ...Orientation, Gender Identity, National Origin, Age, Genetic Information...WineCustomerPermanent employmentWork experience placement$130k - $150k
...The Director of Accounts Payable (AP) & Accounts Receivable (AR)... ...relationships. Client Details Wine Distributor... ...master data, credit reviews, and customer credit limits Oversee internal... ...gender identity or expression, national origin, age, disability, veteran...WineCustomerLocal area$60k - $70k
...Who We Are Wine Enthusiast Companies... ...food trends, and more than 25,000 ratings... ...closely with the Sr. Director of Inventory... ...brands to improve customer experience, drive... ...world class supply chain practices, strong... ...gender identity, national origin, age, disability...WineCustomerSeasonal workWork at officeFlexible hours$85k - $100k
...This role partners closely with Sales, Finance, Supply Chain, and Internal Control to resolve customer issues, protect revenue, and improve free cash flow... ...employees call themselves "Proud Danoners." Learn more about Life at Danone Our Brands When you join us...CustomerLocal areaFlexible hours- ...entails interacting with our customers, driving digital growth, or providing... ...· May handle liquor, wine, and beer in compliance with... ..., color, religion, age, sex, national origin, disability status,... ...by humans. If you would like more information about how your data...WineCustomerContract workWork at officeLocal areaFlexible hoursNight shift
$105k - $115k
...hiring an Associate Executive Director for our NY Region!!! The... ...leadership, management, and customer service skills, and in turn we... ...assistance programs and many more benefits that prioritize your... ...pregnancy, age, marital status, national origin, citizenship status, military...CustomerCurrently hiring$179k - $305k
...Director, Agentic AI Architect & AI Designer Mastercard powers economies... ...worldwide. Together with our customers, we're helping build a... ...In line with Mastercard's total compensation philosophy and assuming... ...tuition reimbursement; and many more. Mastercard benefits for...CustomerFull timeTemporary workPart timeWorldwideFlexible hours$93.5k - $156.45k
...sell these products-which are enjoyed by more than 1 billion people a day. A career... ...brands to provide a unified voice to its customers and deliver a competitive advantage in the... ...sex, sexual orientation, gender identity, national origin, protected veteran status, or...Customer$93.5k - $155.5k
...Supply Chain Engineer, Facilities, And Infrastructure The Pepsi Beverages North America... ...salary. Your recruiter can share more about the specific salary range during the... ...sex, sexual orientation, gender identity, national origin, protected veteran status, or disability...Temporary workFor contractorsLocal area- ...Voted a Top Workplace and Top Pizza nationally, Colony Grill is looking for servers with... ...of preparation. Engage guests to customize service and proactively address special... ...specialty items. General knowledge of wine, cocktails, and beer Ability to stand...WineCustomerSeasonal work
$19.5 - $20.74 per hour
...entails interacting with our customers, driving digital growth, or providing... .... May handle liquor, wine, and beer in compliance with state... ..., color, religion, age, sex, national origin, disability status,... ...by humans. If you would like more information about how your data...WineCustomer16 hoursContract workSeasonal workLocal areaFlexible hoursNight shift$90k - $100k
...Who Wine Enthusiast Is Wine Enthusiast Companies... ...news, food trends, and more than 25,000 ratings and... ...Marketing Design Director to lead the visual direction... ...business goals and customer expectations. Manage... ...orientation, gender identity, national origin, age, disability...WineCustomerFreelanceWork at officeFlexible hours$85k - $110k
...Assistant Brand Manager Bring an iconic American sparkling wine brand to life where it matters most—in market. As Assistant Brand Manager... ...PTO (Paid Time Off) Short and long-term disability Many more... Freixenet Mionetto USA is an Equal Employment Opportunity...WineTemporary workWork at officeWork from home- ...remote days a week. The Director, Consolidations and Reporting... ...locations Pay, benefits and more. We are eager to attract... ...provider of cutting-edge supply chain solutions to the most... ...companies in the world. We help our customers manage their goods most efficiently...CustomerWork at officeLocal areaRemote work2 days per week
$176.45k - $264.67k
...We are driven to do more. More for our customers and the financial professionals who offer our products... ...evolving global retirement market. The Director, PGA- Transaction Management, will... ...basis of race, color, religion, sex, national origin, age, disability, marital...CustomerContract workWork experience placementLocal area$183.1k - $305.2k
...The Director, US Oncology HCP Skin Cancer Marketing, is a member of... ...segmentation and needs, developing customer-focused and differentiated... ...of Action and training plan, national/regional sales meeting... ...recruiter and hiring manager for more information about Regeneron's...CustomerWork at officeLocal area$85k - $95k
...established client, is seeking a Disability Claims Director. Location: White Plains, NY... ...Excellent communication and customer service skills with a strong attention to... ...consistent delivery of excellent results. For more information and additional opportunities,...CustomerContract work$140k - $175k
...,000.00 per hour Job description: Director of Rehabilitation Services Location... ...About The Osborn The Osborn is a nationally recognized, non-profit senior living community... ...skills Commitment to exemplary customer service and respect for older adults...CustomerHourly payFull timeTemporary workDay shift- ...knowledge of spirits, beer and wine Experience working in a... ...Experience providing excellent customer service A positive attitude... ...check out our website to learn more: or check us out on instagram... ...orientation, gender identity, national origin, veteran status, or disability...WineCustomerFull timePart timeMonday to FridayFlexible hoursNight shiftWeekend work
- ...Strong supervisory, communication, and customer service skills. Excellent written and... ...able to lift up to 20 pounds. A Little More to Know… This position is classified... ...creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran...CustomerHourly payFull timeCasual workFlexible hoursShift workNight shift
- ...Director Of Ap And Ar We are partnering with a dynamic organization here in the White Plains area looking to hire a Director of AP and... ...and distributor relations. The ideal candidate brings specialized experience in international wine and spirits importation to a c...Wine
$17 - $35 per hour
...Voted a Top Workplace and Top Pizza nationally, Colony Grill is looking for servers with... ...methods of preparation. Engage guests to customize service and proactively address special... ...specialty items. General knowledge of wine, cocktails, and beer Ability to stand...WineCustomerHourly paySeasonal work$137k - $147k
Associate Director - Blood Collections Learning Job LocationsUS-NY-Rye Job ID2026-8398 CategoryTraining... ...the blood collection process, optimizing customer service and leadership. Course content... ...Center Enterprises (NYBCe) has provided more than 60 years of lifesaving research,...CustomerWork at officeLocal areaRemote work3 days per week- ...serve beverages, including cocktails, beer, wine, bubble tea and other non-alcoholic... ...non-alcoholic beverages. Exceptional customer service and interpersonal skills. Ability... ...sexual orientation, or gender identity), national origin, age (40 or older), disability,...WineCustomerHourly payFull timePart timeLocal areaFlexible hoursShift workNight shiftAfternoon shift
$160k - $170k
...Associate Director, Cellular Therapy Laboratory The Associate Director oversees the daily... ...these indicators. Provide effective customer service by partnering with internal business... ...(NYBC) has served the tri-state area for more than 60 years, delivering 500,000...CustomerLocal area$23 - $25 per hour
...expression and identity, language heritage, national origin, sexual orientation, religion,... .... Assists in maintaining a high level of customer service for our residents and their guests... ...craft cocktails. 2. Basic knowledge of wine and wine service. 3. Ability to understand...WineCustomerHourly payFlexible hours$52k - $62k
...Description Job Description Wine Sales Representative... ...placements, and build strong customer relationships while delivering... ...accounts, employee discounts, and more. We also provide unique opportunities... ..., sexual orientation, national origin, age, disability, veteran...WineCustomerFull timeWork from homeFlexible hours$157.2k - $256.6k
...The Associate Director, Marketing will contribute to the financial... ...delivers incremental value to our customers, patients, and prospects... ...existing CRM strategy to be more inclusive of additional user... ...belief (or lack thereof), sex, nationality, national or ethnic origin, civil...CustomerWork at officeLocal area$45 - $46.8 per hour
...Leave of Absence (LOA) & Disability, voluntary programs, EAP, and customer advocacy. Vendor & Platform Management: Manage day-to-day... ...relationships and coordinate administrative processing. Ensure total accuracy of benefit enrollments within our outsourced benefits...CustomerHourly payContract workWork at officeRemote workMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, National Chain Customers - Total Wine & More. Be the first to apply!
- customer satisfaction Purchase, NY
- customer marketing Purchase, NY
- senior manager customer operations
- manager customer success team
- customer business manager
- sales customer service manager
- customer service office manager
- customer logistics manager
- customer advocacy manager
- director customer relationship management


