Property Manager

A successful career in the multifamily industry is built around delivering quality customer service. At SDK, we recruit professionals who specialize in customer care and who understand that our success depends on the satisfaction of our residents. SDK is seeking a full-time Property Manager (PM) to oversee a multifamily community of 295 units in Wilmington, DE. The Property Manager will lead the property team to achieve financial and operational goals while ensuring compliance with multifamily housing regulations and provide an exceptional living experience for our residents. This is an onsite position; remote work is not available. About the Position As our Property Manager, you will… Model behavior that is aligned with SDK values when interacting with anyone associated with SDK. Ensure resident satisfaction and retention by focusing on solutions and providing only the best possible experience through timely and thoughtful responses to inquiries, complaints or work order requests. Hire, train, lead and develop team members to understand and meet position expectations and established procedures and standards. Ensure the properties meet SDK property standards as it relates to safety, aesthetics, cleanliness and general appearance in all common areas, exterior grounds, mechanical rooms, offices, etc. Provide input into the development of the properties’ budgets by monitoring current and trending market information, forecasting potential capital projects, and assessing historical performance and projecting future performance. Have financial oversight of the properties by meeting targeted revenues, establish market-relevant rent rates, ensure rents and fees are collected and posted in a timely manner, and make financial bank deposits. Control expenditures by identifying efficient and cost-effective processes and limiting unnecessary spending. Prepare status and financial reports as needed. Adhere to operational procedures and accounting policies as it relates to invoice payments, reconciling work performed or products purchased, and coding charges to appropriate Chart of Account codes, and serving as the liaison between accounting and vendors, contractors and service providers. Manage and build relationships with vendors, contractors and service providers and ensure they are meeting contractual obligations. Ensure properties are following all regulations related to multifamily housing, meet building code requirements, follow inspection procedures, resolve violation matters, and possess valid certificates of insurance for all third-party onsite work. Oversee the leasing process by approving prospective resident applications and discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, following through with the eviction process when needed, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease. Gather, analyze, and interpret current market and economic trends that may impact the properties and implement short- and long-range marketing and leasing strategies to achieve the properties’ occupancy and revenue goals. About Your Professional Background & Skills 4-year undergraduate degree or a blend of education and relevant experience. Seven (7) years of progressively responsible experience in property management and leasing, including a minimum of three (3) years of direct management experience overseeing a portfolio of 250+ units within the Delaware market. Thorough knowledge of industry best practices and laws and regulations such as Landlord/Tenant laws, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, etc. Demonstrated understanding of financial statements and budgeting. Strong history of leading successful property teams including leasing and maintenance resulting in high resident retention and satisfaction. Exceptional judgment, interpersonal, problem solving and analytical skills. Exceptional written and verbal communication skills; adept in communicating with senior management and residents. Proficiency in RealPage, MS Office Suite, and related technologies. Must be able to work with any employer in the US without any restrictions whatsoever. About Us, Benefits & Culture SDK Apartments SM is a real estate investment, development and property management group with an established portfolio of residential communities and commercial properties across multiple states. SDK’s tradition of giving back to the community extends to the way we care for our residents and employees. Our unique backgrounds, perspectives and skills make us a truly diverse team. We collaborate effectively to achieve our goals and strive to be the best in our asset class. We embrace learning opportunities to further our personal and professional growth and support each other genuinely. Our total rewards package includes competitive pay, a performance-based bonus, a comprehensive benefits package including medical, dental, vision, paid time off, long term disability, life insurance, employee assistance program, employee discount program, flexible spending account, health savings account, a learning program, 401k with match when eligible, and the opportunity to work with the most dedicated team around! The annualized gross base range for this position is 75,000 to 80,000 plus bonus eligibility. The actual compensation within the range will be based on factors unique to the candidate, including direct years of experience and depth of knowledge. SDK Apartments SM does not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, veteran status or any other characteristics protected by federal, state or local laws. SDK aims to foster and maintain a workplace where everyone can be their best selves, feel respected and included. Therefore, it’s our practice to actively and continually evaluate our people procedures so that we can offer the best possible experience to those interested in working with SDK. I love living here! It's like a big family! I enjoy all the resident events, and the beautifully kept grounds. The staff is just a phone call away and always there when needed. Maxine S. Green Acres gives me a sense of both privacy and small town neighborliness. I love the diversity of the community and the beautiful location. A wonderful place to live! Barbara M. #J-18808-Ljbffr SDK Apartments