Medical Transportation Driver

Job Description

Job Description

Description:

JOB SUMMARY: 

Responsible for safely transporting patients to and from medical appointments, assisting with boarding and disembarking, while prioritizing the comfort and well-being of passengers with mobility challenges.

GENERAL REQUIREMENTS: 

• Performs all job responsibilities in alignment with the mission and vision of the organization. 
• Performs other duties as required and completes all job functions as per departmental policies and procedures. 
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). 
• Attend staff meetings and complete mandatory in-services and requirements and competency evaluations on time. 
• Wear protective clothing and equipment as appropriate. 

GENERAL SKILLS: 

• Make decisions based on specific instructions, standard practices and established procedures which generally require little or no supervision.
• Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Works within general instructions and procedures. Work is monitored by supervisor/manager.
• Ability to read and write in English to understand basic safety instructions and take direction from supervisors; communicate effectively with staff and customers; and respond to basic questions.
• Ability to understand spoken English to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with staff and customers response to routine questions.
• Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
• Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Ability to provide a high level of customer service to visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
• Bilingual preferred. 

WORKING CONDITIONS: 

• Work requires close attention to task for work to be accurately completed. Intermitted breaks during the workday do not compromise the work.
• Work routine is consistent, but employees need to be able to use judgment to respond to events several times a week.
• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. 
• May be exposed to high noise levels and bright lights. 
• May be exposed to limited hazardous substances or body fluids, or infectious organisms. 
• No substantial exposure to adverse environmental conditions
• May be required to change from one task to another or different nature without loss of efficiency or composure. 
• Periods of high stress and fluctuating workloads may occur. 
• May be scheduled as needed including overtime. 

PHYSICAL REQUIRMENTS & DEMANDS: 

• Occupants will be subject to Department of Transportation physical examination guidelines
• Have near normal hearing: Hear alarms/telephone/normal speaking voice. 
• Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors. 
• Have good manual dexterity. 
• Have good eye-hand foot coordination. 
• Ability to perform repetitive tasks/motion. 
• Position requires exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently.  
• Job is physical in nature and employees need to stand and/or move around through most of their shift.
• Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, Lift/carry up to 20lbs, Lift/carry > 20 lbs. with assistance, Push up to 100lbs, with assistance
• Occasionally within shift (1-33%): Sitting, Climbing, Twist at waist, Lift/Carry greater than 50 lbs. with assistance, Reaching above shoulder.

MISSION STATEMENT: 

QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis and treatment. 

JOB SPECIFIC COMPETENCIES:

• Safely pick up patients and transport them to their medical appointments, waiting as needed until the appointment is completed before returning them to their home.
• Monitor patient condition during transit and respond appropriately to emergencies.
• Maintain a clean and safe vehicle, by making daily inspections, ensuring it is properly equipped with necessary medical supplies and accessibility features, following all traffic laws and regulations.
• Cleaning the vehicle, inside and out, is required.
• Help patients enter and exit the vehicle, including those using wheelchairs or walkers, securely fastening mobility aids within the vehicle.
• Maintain clear communication with patients, caregivers, and dispatchers, documenting trip details including pick-up and drop-off times, patient information, and any special needs.
• Conduct pre-trip inspections, report and vehicle issues and adhere to all safety protocols to ensure passenger safety.

PROFESSIONAL REQUIREMENTS: 

• Follows Code of Conduct policy.
• Adheres to dress code; appearance is neat and clean. 
• Completes annual educational requirements. 
• Maintains regulatory requirements. 
• Maintains patient confidentiality at all times. 
• Reports to work on time and as scheduled; completes work within designated time. 
• Wears identification when on duty; uses computerized time clock system correctly. 
• Completes in-services and returns in a timely fashion. 
• Attends annual review and/or skills fair and department in-services, as scheduled. 
• Attempts to end conversations and other interactions in a positive manner; leaves others with a good impression of the Hospital Authority of Miller County and its employees. 
• Complies with all organizational policies regarding ethical business practices. 
• Communicates the mission statement of the organization. 

GUEST RELATIONS STANDARDS: 

(All guest relation violations are subject to disciplinary action up to and including termination):

• Always treat others in a friendly, helpful manner. 
• Refers co-workers to proper sources when unable to provide an answer. 
• Interact with others in a professional and friendly manner. 
• Takes interest in others and always gives full cooperation to fellow workers. 
• Always maintains an open line of communication with other departments. 
• Thoroughly familiar with the hospital and the services it offers. 

OTHER: 

• Responsibility to Report: It is the responsibility of every employee of HAMC to comply with federal, state and local laws and regulations, as well as HAMC Policies and Procedures. Every employee is held accountable to participate in, comply with and report concerns to his or her supervisor or the Compliance Officer if illegal or unethical behavior is suspected. 
• As an employee of HAMC, you have been granted user access to applicable ePHI systems based on your position. This user or role-based access is intended to give you the minimum necessary access to perform your job function(s) only and should be used only as applicable. 

OTHER DUTIES: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Required:

• High school graduate or equivalent required
• Must be 21 years of age or older with a clean driving record
• Valid driver’s license
• 0-1 Years Relevant Work Experience
• Active American Heart Association BLS certification within 30 days of hire.
• Must be HIPAA certified within 30 days of hire
• Must be Verida driver certified within 30 days of hire and repeat training twice annually.
• Must complete defensive driving course annually.
• Excellent customer service skills

Preferred: 

• CNA certification preferred but not required