Credentialing Coordinator

Who We Are At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body. When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives. [ Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: * Hourly compensation between $21 - $23, PLUS an annual performance-based, discretionary incentive. * *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.

• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where

your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions Responsible for credentialing behavioral health providers (clinicians and facilities) for inclusion in the Lucet provider network. This position will work collaboratively with providers, external agencies, and other team members within Network Operations and management staff to promote timely processing no matter how complex the credentialing issues.

• Provider Credentialing & Verification
• Research and verify provider credentials, including licensure, education,

insurance coverage, and professional background through phone, email, and fax correspondence. * Communicate with external agencies and conduct database searches to validate provider qualifications and background status.

• Application Review & Data Management
• Review provider applications for errors, gaps in employment or insurance

coverage, and inconsistencies; follow up to obtain required information and ensure complete submissions. * Maintain accurate provider records by entering and updating information in credentialing databases, ensuring data integrity and compliance standards.

• Credentialing Operations & Process Improvement
• Prepare and update provider files for presentation to Credentialing

Committee and Clean File Committee meetings. * Support departmental projects and identify opportunities to improve credentialing workflows, efficiency, and overall process effectiveness. Who You Are

• Required Qualifications
• High school diploma and 2 years health related experience or education
• Exceptional customer service skills
• Excellent verbal, written, and oral communication skills
• Ability to troubleshoot issues and problem solve
• Strong computer and Microsoft suite skills specifically Excel
• Ability to pass background check upon hire and throughout employment to

include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. * Someone who embodies our values by:

• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is

an opportunity. * Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. * Nurturing growth and belonging by respecting and celebrating everyone for who they are.

• Competencies
• Ability to work well collaboratively; conscientious and positive.
• High detail-orientation and document editing ability.
• Pride of work and accountability.
• Ability to meet deadlines and communicate issues in order to quickly

resolve.

• Intuitive nature to identify compliance irregularities
• Excellent communication and interpersonal skills, with the ability to

collaborate across teams. * Working Conditions: * High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.

• Frequent use of computer and phone systems
• Must be able to constantly remain in a stationary, sitting position,

communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. * Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. * A quiet workspace with minimal background noise for calls. We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.