Front End Manager

Front End Manager

Company: Jetro / Restaurant Depot

Location: 365 Chatham Dr, Newport News, VA 23602

Job Type: Full-time

Sector: Management

Compensation: $21.97 - $22.70

JOB DETAILS

Job Summary

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

Key Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing

• Ensure proper cash handling procedures are followed, including register reconciliation and control processes

• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues

• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations

• Ensure high levels of customer service are maintained at all times

• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern

• Coordinate front-end processes including scheduling, workflow execution, and coverage

• Support implementation and enforcement of front-end procedures and internal controls

• Maintain a clean, organized, and compliant front-end environment

Qualifications

• Previous experience in front-end, retail, or customer service operations

• Strong understanding of cash handling procedures and transaction accuracy

• Experience leading or managing a team in a fast-paced environment

• Strong problem-solving and organizational skills

• Ability to manage multiple priorities effectively

• Basic proficiency in Microsoft Excel or similar tools

Preferred Qualifications

• Experience managing front-end or cash room operations

• Familiarity with audit standards and operational controls

• Background in high-volume retail or wholesale environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage

• 401(k) Retirement Plan with Employer Match

• Paid Time Off (PTO) in accordance with company policy

• Six (6) Paid Company Holidays

• Tuition Reimbursement Program (subject to eligibility and plan guidelines)

• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)

• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family

• All benefits are subject to eligibility requirements and plan terms

Job Ref #:58994afe-7869-4d50-a45e-6d46755ff814

Date Posted:2026-08-27