Tax Preparation Support Manager

Jackson Hewitt - 3571

Orlando, FL

Job Description
Job Description
Benefits:
Paid time off
Training & development
Bonus based on performance
Flexible schedule
About the Role:
Our Jackson Hewitt franchise is looking for a driven and detail-oriented Tax Preparation Support Manager to join our team in central Florida! In this leadership role, you'll play a key part in guiding tax professionals and ensuring clients receive accurate, efficient, and friendly tax preparation services. If you're passionate about taxes and love leading a team, this is the opportunity for you!
Responsibilities:
Oversee and support tax preparation staff to ensure accuracy, compliance, and quality service
Train, mentor, and develop tax preparers on current tax laws, procedures, and best practices
Manage daily office operations and ensure smooth workflow during peak tax season
Review completed tax returns for accuracy and IRS compliance
Resolve client inquiries, concerns, and escalated tax-related issues professionally
Monitor team performance and provide coaching and feedback to drive productivity
Ensure adherence to Jackson Hewitt's policies, procedures, and quality standards
Requirements:
Prior experience in tax preparation, accounting, or a related financial field
Previous supervisory or management experience preferred
Strong knowledge of federal and state tax codes and IRS regulations
Excellent communication, leadership, and interpersonal skills
Ability to thrive in a fast-paced, seasonal work environment
Proficiency with tax software and basic computer applications
PTIN (Preparer Tax Identification Number) required or ability to obtain one
About Us:
Jackson Hewitt is one of the nation's largest and most trusted tax preparation service providers, with decades of experience helping millions of Americans navigate tax season with confidence. Clients love us for our accuracy, affordability, and personalized service — and employees love working here for our supportive culture, flexible schedules, and opportunities for growth. Join a team that's dedicated to making a real difference in people's financial lives! We are a growing franchise with significant success the last few years, including franchise of the year for Jackson Hewitt.

Flexible work from home options available.

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Vacancy posted a month ago

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