Member Advocate 1 - Early Stage

Job Description

Job Description

MCCU is hiring a Member Advocate I! Click the link below to review the complete job description.

Ideal Candidate:

You’ll love this role if you enjoy helping members through challenging financial situations and take pride in clear communication, problem‑solving, and follow‑through. You stay calm under pressure, communicate with empathy and professionalism, and understand how your work directly impacts both members and the credit union.

1. What Sets You Apart

• Service: Communicates respectfully and clearly, even during sensitive or difficult conversations.
• Attention: Documents account activity accurately and follows established procedures.
• Pride: Owns assigned accounts and follows through on commitments.
• Value: Identifies repayment and hardship solutions that balance member needs and organizational goals.
• Advocate: Supports team success through thorough documentation and collaboration.

1. What You Bring to the Role

• Six months to one year of experience demonstrating effective negotiation or member service skills
• Graduation from an accredited senior high school or equivalent, or GED
• Strong written and verbal communication skills
• Ability to manage sensitive, confidential conversations with professionalism and discretion
• Strong attention to detail and accurate documentation habits
• Ability to manage a high volume of accounts efficiently
• Patience, empathy, and emotional intelligence when working with members under stress
• Basic analytical and problem‑solving skills

A Preview of What Joining Us as a Member Advocate I Looks Like

The Member Advocate I is responsible for managing early‑stage delinquent accounts and supporting members in bringing their loans current. This role focuses heavily on inbound and outbound phone communication, helping members understand repayment options, and documenting all activity accurately within collection systems.

You’ll analyze account circumstances, offer appropriate solutions within established guidelines, and escalate accounts when necessary. Success in this role requires professionalism, consistency, and a member‑focused approach while protecting the credit union’s assets.

The Impact Behind This Role

1. Support members through financial challenges with clear, respectful communication
2. Help preserve credit union assets through effective collection efforts
3. Maintain accurate and timely documentation of account activity
4. Improve transparency and continuity across the Financial Solutions team
5. Identify trends that may impact loan performance and share insights with leadership
6. Contribute to a collaborative, professional, and supportive team environment

To learn more about our company, culture, and the benefits we offer, please click here.

Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting.

MCCU is an equal opportunity employer. A ll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at View phone number on jobswipe.net.

All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.