Medical Front Office Coordinator and Therapy Technician

Job Description

Job Description

Therapy Technician / Medical Front Office Coordinator

Create Exceptional First Impressions. Support Every Child's Journey.

At Quest Pediatric Therapy , every team member plays an important role in helping children and families succeed. As a Therapy Technician / Medical Front Office Coordinator, you'll help create a welcoming, organized, and efficient clinic environment where families feel supported and clinicians have the resources they need to provide exceptional care.

This position blends customer service, organization, teamwork, and problem-solving to ensure every child's therapy experience begins with a positive first impression and that each clinic day runs smoothly. If you enjoy helping others, thrive in a fast-paced environment, and take pride in creating an exceptional experience for families and teammates alike, we'd love to meet you.

Why Quest?

• Competitive pay
• Monday–Friday schedule
• Supportive, team-oriented culture
• Opportunities for professional growth and advancement
• Collaborative pediatric therapy environment
• Meaningful work that positively impacts children and families every day

Responsibilities

Scheduling & Administrative Support

• Answer incoming phone calls and respond to scheduling inquiries.
• Schedule, reschedule, and cancel therapy appointments.
• Communicate with families regarding missed appointments and the importance of maintaining consistent attendance.
• Confirm evaluation appointments and maintain accurate scheduling records.
• Notify therapists and leadership of schedule changes, cancellations, and no-shows.
• Train Therapy Technicians on scheduling procedures and communication expectations.

Front Office & Family Experience

• Welcome children and families in a friendly, professional manner.
• Check clients in for therapy appointments and ensure timely therapist notification.
• Verify insurance information and collect required intake paperwork.
• Upload consent forms, questionnaires, and other documentation into the electronic medical record.
• Assist with locating referrals and coordinating appropriate follow-up.

Clinic Operations

• Maintain a clean, organized, and welcoming clinic environment.
• Complete daily and weekly cleaning and stocking responsibilities.
• Clean and sanitize toys, therapy equipment, feeding supplies, and treatment areas.
• Monitor inventory and notify leadership when supplies need replenishing.

Team Collaboration

• Support therapists and clinic staff with daily operational needs.
• Communicate effectively with clinicians, leadership, and families.
• Demonstrate flexibility and professionalism in a fast-paced environment.
• Contribute to a positive, collaborative team culture focused on exceptional patient care.

Qualifications

• Previous experience in a medical office, healthcare setting, therapy clinic, or customer service role preferred.
• High school diploma or equivalent required; additional healthcare or administrative education is a plus.
• Excellent customer service and interpersonal communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Comfortable using computers, electronic medical records, and scheduling software.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to sit, stand, walk, and move throughout the clinic for extended periods.
• Ability to occasionally lift or move supplies and equipment up to 25 pounds.

What Makes Someone Successful at Quest?

Our most successful team members are:

• Friendly, welcoming, and service-oriented.
• Organized and detail-focused.
• Dependable and adaptable.
• Positive team players.
• Effective communicators.
• Passionate about supporting children, families, and their coworkers.

Make Every Visit Count

At Quest Pediatric Therapy, every team member contributes to helping children reach their fullest potential. As a Therapy Technician / Medical Front Office Coordinator, you'll help create an organized, welcoming environment where families feel supported, therapists can focus on providing exceptional care, and children can thrive.

Join Quest Pediatric Therapy and become part of a team that's making a difference in the lives of children and families every day.