Auto Repair Advisor

Job Description

Job Description

Are you a car fanatic with specialized knowledge in automotive technology and service work? We’re looking for a problem-solving automotive service advisor to join our busy shop! Our ideal candidate has great customer service skills and can tackle everything from fielding customer concerns and scheduling appointments for our service department to making accurate calls about vehicle warranty protections. If you thrive in a multifaceted work environment, apply today!

$42,000 - $47,000 yearly

• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Verify warranty protections, review service contract coverage, create cost estimates, and all other documentation to facilitate vehicle service work
• Address customer concerns and conduct thoughtful follow-up to ensure they are happy with repair work
• Maintain the service department schedule and slot appointments for vehicle repairs
• Manage all automotive paperwork, including repair orders, invoices, and maintenance records

• Managing mechanics and their work in progress.
• Schedule and assign work as required.
• Interview candidates for open positions.
• Counsel and discipline employees as needed.
• Participate in employee reviews.
• Ensure that employees exceed all customer service standards through training and coaching.
• Reinforces dress code and professional protocol in the bay.
• Tracks and overcomes inadequate quality performance through the inspection of individual employees’ work.
• Hold weekly meetings and ensure the timely communication of new initiatives and policies.
• Achieves production goals.

• Possession of a valid, state-issued driver’s license and clean driving record is integral
• Exemplary Microsoft Office program and general computer skills are mandatory
• Work history should include a service advisor role or other employment-related to automotive technology
• Stellar communication, organizational, and interpersonal skills are needed
• Have a high school diploma or GED equivalent

• A valid, state-issued driver’s license and a clean driving record are required.
• High school diploma or a GED is mandatory.
• Must have problem-solving and computer skills, including proficiency in Microsoft Excel, Word, and other fundamental programs.
• Must have strong organizational, communication, and interpersonal skills.
• Work history should include a service advisor role or other employment related to automotive technology.
• Excellent organizational, interpersonal, and communication skills are necessary.
• A valid, state-issued driver’s license and a clean driving record are required.
• Have a high school diploma or GED equivalent.

Spencer's Auto and Diesel in Ocala, FL, provides general auto and diesel services to keep customers' vehicles running properly. All mechanical work is completed by certified, expert auto repair and service technicians with many years of expertise in performing various auto and diesel mechanical work, from simple oil changes to entire engine overhauls.

The company provides the employees 100% of their health insurance, IRA, paid vacations, and a flexible work week (4 X 10-hour days or 5 X 8-hour days).

The company's mission statement: People over profit, quality over quantity, and relationships over processes.