Service Technician

Service Technician

Requisition #: 649952 Location: Louisville, KY, US, 40202 Career Area: Facilities

Description: Who We Are Best Beverage Equipment Service (BBES) is our owned service organization dedicated to keeping some of the most visible beverage equipment in the field running at peak performance. Our technicians are specialists, not generalists, trusted by customers to diagnose, repair, install, and maintain commercial beverage systems that power offices, hospitality, convenience retail, and foodservice environments. Backed by the resources, stability, and benefits of a Fortune 500 company, BBES technicians enjoy the autonomy of field work with the support, training, and tools needed to do the job right.

The Role

The BBES Service Technician is a highly skilled, field-based role responsible for servicing, installing, and maintaining commercial beverage and related foodservice equipment at customer locations. Unlike traditional service technician roles, BBES technicians dispatch directly from their homes, manage their own routes, and are expected to operate with a high level of independence, professionalism, and technical expertise. This role requires strong mechanical aptitude, comfort working across electrical, plumbing, and refrigeration-adjacent systems, and the ability to represent BBES and our customers with confidence in the field. Don't have experience in all of these areas yet? That's okay! If you bring curiosity, drive, and a willingness to learn, we'll provide the training and support to help you build the skills needed to succeed.

What You'll Do:

• Receive and respond to dispatched service calls and installations within your assigned territory, dispatching directly from your home
• Diagnose mechanical, electrical, and plumbing-related equipment issues and determine appropriate corrective action
• Repair, refurbish, calibrate, and maintain commercial beverage equipment, including coffee, soda fountain, frozen beverage, and related systems
• Perform preventative maintenance, emergency service calls, surveys, and new equipment installations
• Visually inspect, test, and listen to equipment to identify malfunctions; disassemble equipment as needed to access problem areas
• Replace worn or defective parts, realign and adjust components, and test equipment operation following repair
• Maintain accurate and timely documentation of all work performed using company-provided mobile technology
• Track maintenance, repairs, parts usage, and asset verification in company systems
• Maintain service vehicle, tools, and parts inventory in a clean, organized, and safe condition
• Build and maintain strong customer relationships by communicating clearly, professionally, and proactively
• Operate company vehicle safely and in compliance with fleet and safety policies
• Participate in overtime, on-call, or weekend service coverage as business needs require

What Makes This Role Different

You take your company vehicle home and dispatch directly from your home base Travel time is paid from when you leave your home for your first service call through completion of your drive home from your last call in the local market You'll receive hands-on training at our HQ when hired, plus ongoing technical training and development You'll work independently, but never alone; supported by experienced leadership, systems, and resources

What We're Looking For

High School Diploma or GED required Prior experience performing repairs on mechanical equipment; commercial beverage, foodservice, or similar equipment experience strongly preferred Solid working knowledge of small electrical appliances and mechanical systems Willingness and ability to learn plumbing connections, including water sources, drainage, copper, braided, and PEX lines Experience using common hand and power tools Ability to use diagnostic tools, testing equipment (e.g., volt/ohm meters), and mobile technology Strong written and verbal communication skills in English Ability to work independently with minimal supervision and manage time effectively Valid driver's license with an acceptable driving record Preferred (Not Required) Experience with soda fountain, coffee, frozen beverage, refrigeration, or foodservice equipment Prior field service or route-based technician experience Technical certifications or manufacturer training Physical and Work Requirements Ability to lift, push, pull, and move equipment and materials up to approximately 75 pounds Ability to stand, walk, bend, kneel, crouch, and work in tight or confined spaces for extended periods Ability to work in environments with moving mechanical parts, electrical components, temperature extremes, and cleaning chemicals Ability to safely operate a motor vehicle and comply with all safety standards Must be able to read, write, and communicate effectively in English Use of required uniforms and personal protective equipment (PPE)

What We Offer

Company vehicle provided for work use, taken home daily Company-issued fuel and travel card for business expenses Paid training at our headquarters and ongoing technical development Company-provided tools, mobile device, and technology Competitive pay based on experience Opportunity for overtime and additional earnings Full suite of benefits including medical, dental, vision, life insurance, 401(k), paid time off, and more The stability, resources, and career opportunities of a Fortune 500 organization