Operations Associate

Piper Companies is hiring a hybrid Operations Associate in the Raleigh-Durham area. The Customer Service Representative will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions. The Operations Associate will need to sit on site in the Raleigh-Durham area 3 days a week from 9am-6pm.

Responsibilities of the Operations Associate

• Manage all communication with clients about claims and services via phone, email, chat, and text.
• Provide quick, effective solutions to clients ensuring all requests are fully resolved.
• Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
• Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
• Provide technical support to clients navigating portal access.

Requirements for the Operations Associate

• Bachelor's or Associates Degree Required
• Ability to pass call center simulation (multitasking, listening, computer use)
• Intermediate Microsoft Office skills
• Experience working in customer service

Compensation for the Operations Associate

• $20-23 Hourly Pay
• Comprehensive benefits: Medical, Dental, Vision, 401k PTO, Sick Leave if Required by law, and Holidays

Keywords: Customer Service, Customer Service Representative, Customer Support, Client Support, Operations, Hybrid, Raleigh, Durham, NC

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#HYBRID

This position opens for applications on 10/02/2026. Applications for this job will be accepted for at least 30 days from the posting date.