Lead Practice Coordinator

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Summary: The Lead Practice Coordinator is responsible for overseeing the front office daily activities at assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians. Benefits: As a full-time employee of LifeStance Health, benefits include medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program. HOURLY PAY: $23.00 - 28.00/hour LOCATIONS: 321 Billerica Rd., Chelmsford, MA 01824 200 Baker Ave., Concord, MA 01742 120 Boston Rd., Groton, MA 01450 Duties/Responsibilities: Operational Excellence: Create a positive work environment; support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Conduct schedule preparations, ensuring paperwork, documentation, and demographics are accurate, and charts are ready. Manage general office duties to ensure smooth practice operations. Monitor phone queue operations to align resources with demand. Coordinate efforts across Practice Coordinators to meet KPIs. Lead implementation of new processes as directed by management. Fill in for front office vacancies to ensure resource availability. Patient Support: Provide exceptional customer service, handle sensitive situations following Crisis and De-escalation Processes. Manage front desk duties, greeting and checking in/out patients courteously. Assist with payment, billing, scheduling, release requests, and inquiries via phone, email, or portal. Manage call queues to ensure timely responses. Assist patients with telehealth, portal issues, and troubleshooting. Handle urgent requests, triage patient issues, and escalate as needed. Collect co-payments and account balances at the time of service. Verify insurance eligibility and resolve issues with patients. Clinician Support: Assist clinicians with administrative tasks such as sending correspondence. Coordinate with clinicians on patient questions. Audit and support clinician scheduling for accuracy. Required Skills/Abilities: Ability to multitask, prioritize, work independently and in teams, with strong communication skills. Proficient in Microsoft Office & EMRs. Capable of handling sensitive, confidential information (HIPAA). Education and Experience: High School diploma or equivalent required; associate's or bachelor's degree preferred. 2+ years in healthcare operations or 1+ year of exceptional performance in a similar role. #J-18808-Ljbffr