Certified Medical Assistant

Responsible for functioning as a Patient Services Associate (PSA), Certified Medical Assistant (CMA), and Referral Coordinator; PSA responsible for assisting with general clerical duties such a registration, insurance verification, and updating demographics; CMA responsible for duties such as taking vital signs, assisting with procedures, and processing referrals. Maintain a professional, positive and caring attitude at all times.

• Know and follow Employee Handbook and Policies and Procedures Manual.
• Communicate verbally and in writing through proper channels.
• Adhere to all Compliance Regulations including, HIPAA, Fraud, Waste, and Abuse, Harassment, Code of Conduct, Model of Care, Cultural and Linguistics, and Injury and Illness.
• Adhere to the Nursing Standards of Excellence.
• Participate in required meetings.
• Maintain up to date certification(s) and licensure(s) including CMA and BLS.
• Adhere to company back-office dress code.
• Use time keeping system appropriately; and notify supervisor in HRIS when requesting paid time off.
• Be courteous, flexible, and adaptable.
• Promote departmental and organizational goals.
• Know and follow applicable safety standards.

Patient Services Associate

• Smile and make eye contact when greeting members and other members.
• Demonstrate care, concern and courtesy when interacting with all internal and external members/employees.
• Display a warm and pleasant personality at all times; emphasizing tact, empathy and patience.
• Address telephone calls utilizing proper phone etiquette. Answer incoming calls with your first name and suite location.
• Take accurate messages and relay to appropriate person as quickly as possible.
• Register all presenting members, verifying and updating all information to complete demographic and billing statistics and ensure member is properly placed in EMR tracking.
• Ensure verification of insurance is documented in appropriate template as per direction of supervisor.
• Scan insurance cards into Next Gen.
• Collect/post applicable copays on the members account.
• Address and document outstanding debt alerts.
• Print and balance batch reports at the end of each shift.
• Cancel and reschedule members as necessary and document cancellations in EPM.
• Schedule same-day or follow-up appointments when applicable by following appropriate guidelines.
• Maintain neat, clean and professional-looking work areas.
• Interact professionally and respectfully with members, co-workers and supervisors.

Certified Medical Assistant

• Assist members to exam rooms and obtain complete and accurate vital signs.
• Administer medications per scope of practice; Adhering to five rights of medication administration.
• Obtain and document all pertinent information in each member's chart/EMR record.
• Anticipate, assist and perform procedures ordered by the provider.
• Maintain timely member flow and room availability.
• Reinforce member education and participate in member teaching.
• Stock and maintain exam rooms, nursing stations and individual work stations.
• Participate in unit duties such as, cleaning and sterilizing instruments and ordering supplies.
• Maintain a current and accurate surgical log, procedure log, lab log, and member tickler files, as appropriate.
• Maintain and monitor all equipment used for member care and testing. Report any discrepancy to supervisor.
• Assist with training and orientation of new personnel.
• Actively participate in nursing QI by identifying problems, providing solutions and evaluating outcomes.
• Ensure appropriate handling and accurate documentation of all medications ordered by the provider.
• Ensure accurate and timely follow-through with all referrals generated.
• Utilize computers as they pertain to the job at hand.
• Exercise universal precautions in all member care.

• Exhibit competency in all aspects of member care provided in Urgent Care department.
• Follow and adhere to HSMG's standards of attendance policy, as it is pertinent to be available to assist nursing staff and to deliver optimal efficient care to our members by providing excellent customer service and ensuring HSMG's promises are fulfilled to all members.

Referral Coordinator

• Present referrals for approval to Utilization Review Committee. Notify Urgent Care provider of any changes or denials.
• Notify patients regarding denial and modifications of services.
• Notify patients of approved referrals and scheduling information.
• Code referrals according to ICD-10 CM/CPT codes.
• Input referral data and print authorization for all approved referrals.
• Assist patients in resolving questions/problems.
• Organize workload and workflow process in the department to ensure referrals are processed timely.
• Assist insurance companies regarding patient referrals.
• Assist primary care physician office on status of referrals.
• Be available to coworkers as a resource in the department.
• Follow and adhere to HSMG's standards of attendance policy, as it is pertinent to be available to process referrals and notify patients regarding modifications, denials, or scheduling of referrals.
• Perform other duties as assigned.

PHYSICAL REQUIREMENTS:

• Sitting - typing, filing, phone work, etc. - frequency - 40 % or more.
• Standing - at copier, etc. - frequency - less than 40%.
• Walking - to and from within the building, examination rooms, laboratory, etc. - frequency- less than 20%
• Lifting - 0 to 60 lbs.: office supplies, members, medical equipment and medical supplies etc. - frequency - approximately 20%.
• Bending, stooping and squatting - delivering member care, etc. frequency - approximately 10%.
• Reaching above head to 75 degrees - frequency - approximately 10%.
• Hand/grip dexterity - administrating medications/injections, holding medical instruments, writing, typing, filing, phone work, etc. - frequency - approximately 35%.
• Pushing, Pulling, Transporting - members by wheelchair/gurney - up to 20%.

The pay range for this position at commencement of employment is expected to be between $23.00 and $25.00/hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

• Must have at least 2 years recent work experience as CMA.
• High school graduate or equivalent.
• Graduate from an accredited Medical Assistant program with current Certified Medical Assistant certification.
• Current BLS certification.
• Knowledge of medical terminology.
• Knowledge of insurance plans, both HMO and FFS.
• Knowledge of the referral system process.
• Must be computer literate.
• Excellent written, verbal and interpersonal communication skills. Bilingual preferred.
• Ability to handle and prioritize tasks in order to meet all given deadlines and productivity goals.
• Ability to responsibly handle matters of a confidential nature.
• Ability to work in a multi-task, high-productive and fast paced environment.