Residential Electrical Service Scheduler & Client Liaison

Job Description

Job Description

Be the calm voice homeowners count on

It starts with a ring. Power is out, an outlet smells hot, half a kitchen has gone dark. In Dallas–Fort Worth, that caller dials TLC Electrical — and you answer. Within the first ten seconds, you help them breathe easier, capture the right details, and set a clear plan in motion.

About TLC Electrical

Serving Dallas–Fort Worth since 2003, TLC Electrical is a small, tight-knit team that takes pride in restoring comfort and safety for homeowners. New ownership took over in December 2025 and is investing in people, training, and growth.

A day in this role

• Pick up before the third ring with a smile they can hear.
• Gather accurate customer info — names, addresses, and the exact street spelling — the first time.
• Ask targeted questions so the right electrician is sent on the first visit.
• Book the appointment and set accurate expectations about what happens next.
• Proactively update customers if a technician is running behind.
• Keep the schedule tight so technicians stay productive and customers stay happy.
• Check in with field techs throughout the day and keep the dispatch board moving.

Training and support

We’ll teach you a proven phone system used by top service companies — line by line. What can’t be taught is genuine warmth: that natural ability to make a stranger feel better after talking to you.

Compensation & benefits

• $20–$24 per hour, based on experience
• Monthly bonus tied to customer care and schedule fill
• Health, dental, and vision after 60 days
• Paid time off
• Monday–Friday schedule — not a rotating-shift call center
• Small-office environment where people know your name
• Clear path forward: dispatch, office lead, and opportunities as we open additional locations

What you’ll bring

• High school diploma or GED
• Warmth and composure with upset callers
• Clear, friendly communication — spoken and written
• Comfort with computers; we’ll train you on our software
• Ability to juggle many moving parts without dropping details
• Reliability — if you’re on the schedule, you’re there
• Spanish is a plus, not required
• No electrical experience necessary — we can teach the technical pieces

Great backgrounds for this role

Front desk, restaurant, salon, retail, medical office — anywhere you learned to be great with people under pressure.

Helpful proficiencies

• Retail Sales
• Customer Service
• Inside Sales

Equal Opportunity

TLC Electrical Services is an equal opportunity employer.