Guest Services Team Member - Rhythm & Rally

Guest Services Team Member - Rhythm & RallySports Facilities Management, LLCLOCATION: Macon, GADEPARTMENT: GUEST SERVICESREPORTS TO: PICKLEBALL SPORTS MANAGER and FACILITY MANAGERSTATUS: PART TIME (NON-EXEMPT)ABOUT THE COMPANY:Rhythm & Rally is a 160,000 square foot, 2 level indoor pickleball facility. Each level holds 4 pods of 4 courts, for a total of 32 courts. This facility is used for tournaments, membership activity and local programming. Rhythm & Rally also offers multipurpose rooms for parties and events, a retail store and food and beverage options coming soon.The Sports Facilities Companies (SFC) are the Nation's leading resources for the management and development of sports, recreation, wellness, and events facilities. As a turn-key solution for community leaders and developers alike, SFC services span the gamut of sports and recreation needs from sports tourism and recreation master planning, program planning, and feasibility through professional facility management services. Our 90+ managed venues and 4000+ team members, represented by the SF Network, welcome more than 30 million guest visits and produce over $250 million in economic impact each year.SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Greet members and guests and provide information and wayfinding as neededBecome proficient with the facility's court management, reservation and booking systemKnow and enforce the venue policies and proceduresProvide courteous and friendly first-in-class service to all members and guestsMaintain confidentiality and discretion with guest and Team Member informationProfessionally resolve guest concerns and complaints and/or direct to appropriate managerBe knowledgeable about facility programs (format, pricing, dates/times, etc.)Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.Operate multi-line phonesRecord waivers and event informationAssist with venue preparation for eventsAssist during major events with event and parking operationsAssist with selling membership packages and court rentalsAssist Pickleball Sports Manager with programmingAssist in the Pro ShopComplete special projects, daily assignments, and other duties as assignedMINIMUM QUALIFICATIONS:Must be at least 16 years of agePossess a valid Driver's LicenseCustomer service experience preferredFlexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessaryExcellent communication skills, both verbal and writtenProficient computer skills with basic software platformsAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task, prioritize, and remain calm and focused in difficult and stressful situationsMust be respectful and friendly to members, guests, visitors, spectators, leaders, and fellow Team MembersMust work well with othersMust take personal initiative for the betterment of the team and venueCommitment to the safety and well-being of othersGeneral familiarity with the sport of pickleball preferredWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 30 pounds waist highMay be required to sit or stand for extended periods of time and squat, stoop or bendWill be required to operate a computerFacility has intermittent noise