Sales Development Representative

Sales Development Representative

The Sales Development Representative is responsible for qualifying and routing inbound leads across two channels: self-service and inside sales. This role involves frequent engagement with prospects through phone calls, emails, live chat, and internal tools such as Slack and Salesforce. Success in the role is measured by the number of product demonstrations booked and completed, with a strong track record of team performance consistently meeting or exceeding monthly targets.

About Sitemate

Sitemate builds best-in-class software for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster. Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day. We've achieved strong product-market fit - generating thousands of new monthly leads through word-of-mouth and organic marketing alone. Backed by Blackbird, Australia and New Zealand's #1 venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting-edge product design to build tools that modernise one of the world's largest and most essential industries.

At Sitemate, you'll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You'll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 2251.

We use best-in-class, integrated systems to eliminate manual work and give you the information you need to make fast, high-quality decisions. You'll be rewarded for performance. Seven of our last ten pay increases were proactive - driven by results, not requests. We focus on outcomes, not hours. You'll have flexibility to manage your day, with no time monitoring or unnecessary meetings. You'll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success - sharing ideas and learning together every day.

Competitive, performance-based remuneration. Equity options - own a piece of what you're helping to build. 20 days paid annual leave, plus sick, carer's, and compassionate leave. Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support). Learning & Development - professional growth budget and transparent career plans. Employee Assistance Program (EAP) - for confidential counseling, mental health support, and life resources. Laptop and home office setup budget. Flexible work - remote and hybrid options, plus the ability to work from anywhere for several weeks each year. Community & Connection - weekly catered lunches, global offsites, and "Life Story" sessions. Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket.

We're proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team's diversity is one of our greatest strengths, and we're committed to ensuring an inclusive environment where everyone can thrive.

Day-to-Day

• You will be qualifying and routing inbound leads through two channels; self service & inside sales
• You'll be spending most of your time with prospects across phone calls, emails and live chat on our website, as well as internal tools like slack and salesforce.
• Your quota is measured by the number of demonstrations booked and completed at the subsequent stage of the process. Our current team in this role have achieved >=95% of their targets each month since starting

Challenges

• Learning about the built world if you haven't had any exposure to it - there are a lot of different types of companies and plenty of new terminologies to learn.
• Up-skilling your call/phone and email skills - although we have plenty of examples for you to learn from during your onboarding.
• Understanding SaaS financial acronyms and common terminology - if you have not worked in a SaaS company before, there is going to be a lot of metrics to learn. This cheat sheet is a good resource: The Ultimate SaaS Acronyms Cheat Sheet
• We move very quickly, so you'll need to be excited to come in and learn extremely fast.

Who This Role is For

• Ambitious individuals wanting to pursue a career in SaaS
• People who thrive in a structured, high-agency, KPI-driven environment
• Strong communicators who enjoy building relationships
• Resilient individuals who can persevere and perform with high-volume tasks

Who This Role is Not For

• Those unwilling to handle rejection frequently
• People uncomfortable with people and conversations

Skills & Tools

Must Have:

• Confident and clear communication skills, with excellent writing and presentation skills over email, phone, video conferencing and in-person.
• Excellent task organization and prioritization skills, you're able to multi-task efficiently.

Nice to Have:

• Experience with modern tooling - CRMs, Health Scoring, Live chat, Knowledge bases.
• Experience conducting customer meetings digitally (e.g. Zoom/Teams) and/or physically (in person/face to face with customers).
• Patience working in an industry where not all users are tech-savvy.

PLEASE Note:

• We do not use recruitment partners or services, so please save your time and don't reach out