Sea Customer Care Specialist

Abacus Labs

Seafreight Customer Care Specialist

Abacus is looking for a Seafreight Customer Care Specialist in the Dulles, VA area. The Sea Logistics Customer Care Specialist supports customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities:

Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction
Shipment Management Qualification and entry of Customer orders into Operational process
Complaint Management
Support Customer Development & Maintenance
Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
Profit Maximization – avoid additional costs & expenses due to internal service failure
Financial Excellence & Development
Quotation Management: Qualification of Customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
Familiarization with Products & systems
Customer onboarding: Inclusion and transfer of customer requirements into systems (Business & Customer profile)
Customer Data Management: Maintenance and integration of customer data in the Systems
Customer Relationship Management: Knowledge Exchange with Sales
Establishing and building Customer relationships (Sales support)
Reporting (refining and reviewing Customer requested reports generated from Systems)
Care & Follow up on first orders & document Customer Feedback
Actively participate in regular Team community based activities
Self-Development
Have fun & stay engaged

Your Skills And Experiences:

High School Degree / Diploma
Bachelors/First University Degree: Supply Chain Management (Preferred)
BU / FU: Sea Logistics 0-2 years Preferred
Customer Service 0-2 years
Industry 0-2 years Preferred
Analytical & Organizing skills
Communication & conflict resolution skills
Decision Making & Problem solving skills
Time Management
English Fluent

Apply

Vacancy posted 20 days ago

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