Technical Client Support Rep

At LATICRETE International , we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. This position requires an individual with technical and customer service experience in the construction industry. Medical ~ Dental ~ Tuition reimbursement ~13 paid holidays in addition to paid vacation and sick time ~ Flexible spending ~ Life Insurance, AD&D and Supplemental Insurance Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications. Review architectural blueprints, details, and specifications to advise on proper material selection for specific applications. Draft specifications and details for architects, engineers, contractors, and distributors. Prepare technical documents/literature for architects, engineers, contractors, and distributors. Conduct seminars for architects, distributors, contractors and other construction professionals. Investigate/settle customer service & product complaints diplomatically & professionally within authorized limits. Handle input/requests from sales/field personnel and update job file system. 2 years in technical support of a building material or product preferred. ~ Fluency in 2nd language preferred. ~ Knowledge of architecture and construction practices and materials. ~ Knowledge of LATICRETE products and applications preferred. ~ Knowledge of competitive materials preferred. ~ Computer skills: intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook. Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred. ~ Team cooperation—maintain positive, cooperative attitude with all employees of LATICRETE and all customers. High School Diploma; Travel ~25% with some international travel required. #