Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and given an opportunity to contribute to the company’s success. You will be a Branch Banker within PNC’s retail banking organization, based at the Clayton Branch. Bilingual Spanish preferred. Job Description We are a full‑service bank that focuses on building lasting relationships with our customers through proactive sales and service. The Branch Banker plays a key role in acquiring and deepening the customer base, managing the customer experience, and driving new revenue. Responsibilities Acquire and deepen the branch customer base through proactive sales and service activities; identify opportunities to improve customers’ financial wellbeing. Drive proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement, elevating client loyalty. Create customer loyalty and grow share of wallet through a differentiated customer experience, including lobby engagement and education on financial transactions. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively. Manage risk through adherence to all policies and procedures; demonstrate sound judgment within established limits; participate in branch daily operations. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience Typical responsibilities require an associate’s degree or equivalent, with at least 3 + years of related experience or product knowledge. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education No degree required. Licenses Additional background checks may be required per Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive benefits package that may include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance, short‑ and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption and doula reimbursement, educational assistance, a robust wellness program, and paid time off. See pncthrive.com for full details. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us at View email address on click.appcast.io. The subject line should include “accommodation request” and the email must contain your name, the job ID, and your preferred method of contact. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA and SAFE Act and/or FINRA requirements. #J-18808-Ljbffr