Logistics Account Manager (Drayage / Freight)

Job Description

Job Description

We are looking for candidates with a strong understanding of all transportation modes.

• High-touch role managing customer relationships, drayage coordination, and warehouse scheduling.
• Must have experience in freight, drayage, or logistics coordination
• A leadership action-oriented problem solver. Process improvement oriented with priority setting and able to handle multiple projects. Ability to make timely decisions. Able to cope in a fast-paced environment. Good communication skills across all levels and functions of the organization. A true team player.

About Us

Top Notch Freight Systems is a rapidly growing logistics company specializing in drayage, freight coordination, and warehouse operations. We work closely with our customers to manage the full flow from port to warehouse, providing high-touch service and real-time communication.

We are building a structured, scalable operation and are looking for the right people to grow with us.

Position Overview

We are looking for an experienced Logistics Account Manager to own customer relationships and manage the coordination of freight from port to warehouse.

This is a high-communication, fast-paced role where you will be the main point of contact for customers, ensuring smooth execution, accurate scheduling, and strong service.

You will work closely with our operations team to ensure every load is handled efficiently.

Responsibilities

Manage and communicate with assigned customer accounts

Coordinate drayage shipments from port to warehouse

Schedule pickups, deliveries, and warehouse appointments

Enter and manage loads in TMS

Provide updates and maintain proactive communication with customers

Work with dispatch and operations to ensure successful execution

Handle issues, delays, and customer concerns professionally

Identify opportunities to grow existing accounts

Requirements

Experience in logistics, freight, or drayage (REQUIRED)

Strong understanding of shipping coordination and scheduling

Excellent communication and problem-solving skills

Ability to manage multiple shipments and priorities at once

Experience with TMS systems (preferred)

Comfortable working in a fast-paced, high-accountability environment

What We’re Looking For

Someone who takes ownership of their accounts

Strong communicator who keeps customers informed

Solution-oriented mindset

Ability to stay organized under pressure

Established in 2011. Top Notch Freight Systems is a Houston-based logistics company whose quest is to become one of the leading providers. Our extensive partnerships throughout the nation make us a reliable logistic leader. Our company's strategy is to provide
excellent customer service as well as “Top Notch” client services, all while maintaining a conducive and successful work environment. We strongly believe in our goals and strive every day to ensure that they are achieved.

Company Description

Established in 2011. Top Notch Freight Systems is a Houston-based logistics company whose quest is to become one of the leading providers. Our extensive partnerships throughout the nation make us a reliable logistic leader. Our company's strategy is to provide\r\nexcellent customer service as well as “Top Notch” client services, all while maintaining a conducive and successful work environment. We strongly believe in our goals and strive every day to ensure that they are achieved.