Contact Center Representative

Job Title

This is a full-time position that will work 8 hours a day. Your shift hours can vary anywhere from 7:30 AM - 8 PM. Shift NOT set.

Are you a detail-oriented professional who desires to support others in all digital communications? In this role, you will provide a wide range of support, including explaining services, responding to problems, offering services and products, and communicating any situation involving digital services.

Essential Functions and Responsibilities:

• You will assist members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.
• You will provide timely responses to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.
• You are responsible for ensuring that appropriate records are maintained and required reports are prepared.
• You will communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.
• You are responsible for maintaining accurate member account information on E-services. Ensure that member information is consistently up to date with minimal errors.
• You can expect to perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow.

What You Bring to the Team:

Experience: At least one year of similar or related experience in customer service, data entry, and record maintenance.

Why Join Us?

At All In Credit Union, we believe in building a supportive and inclusive environment where members and team members alike feel valued. We offer opportunities for professional growth and community involvement within a dynamic, purpose-driven organization.

We are committed to fostering a workplace culture that exemplifies our values: Sparkle—embracing Smiling, Passionate, Accountable, Resilient, Kind, a Listener, and Empathetic.

Commitment to Equal Opportunity

All In Credit Union is an Equal Opportunity Employer. We are dedicated to fostering an inclusive, member-focused environment. We fully accommodate employees with disabilities while ensuring exceptional service. We are proud to be an Equal Opportunity Employer of Females, Minorities, Veterans, and Disabled individuals, and we maintain a drug-free workplace.

Ready to Make a Difference?

If you're ready to inspire and be inspired and make a positive impact in our members' lives, apply to join us today!