Account Coordinator

Account Coordinator

Founded in 1971, Marcus & Millichap is a premier commercial real estate brokerage firm specializing in investment sales, financing, research, and advisory services. With a national platform spanning 80+ offices across the U.S. and Canada, the firm completed over 8,800 transactions in 2025, with $50.8 billion in sales volume. Our mission is to help our clients create and preserve wealth through exceptional real estate investment expertise and service.

The Account Coordinator serves as a quality-focused member of the Brokerage Transaction Services team, ensuring marketing deliverables meet BTS standards for accuracy, completeness, compliance, and professional presentation prior to agent release. While initially focused on quality assurance and production support, this role is designed to develop the skills and business knowledge necessary to assume increasing account management responsibilities and serve as a primary liaison for agents as the organization grows. The base salary range for this role is $70,000 – $85,000 per year. Actual pay will be determined by factors such as education, experience, and job-related skills relevant to the role. Marcus & Millichap is a multi-state employer and posted salary ranges are provided in good faith for compliance with all relevant pay-transparency regulations. These ranges may not reflect potential compensation for positions based in other states or regions. This position is fully remote.

Responsibilities:

• Conduct comprehensive reviews of Broker Opinion of Value (BOV), Offering Memorandum (OM), Financial Analysis (FA), and other marketing deliverables prior to agent release.
• Validate property information, ownership details, addresses, statistics, and supporting documentation for accuracy and consistency.
• Review investment copy, market overviews, demographics, and supporting content for grammar, formatting, consistency, and adherence to BTS standards.
• Verify all requested revisions have been accurately completed before final delivery.
• Ensure deliverables comply with company branding, presentation standards, disclosures, licensing requirements, and applicable compliance guidelines.
• Identify quality issues, omissions, and inconsistencies and collaborate with Designers, Financial Analysts, Investment Copywriters, and Account Coordinators to resolve them efficiently.
• Maintain quality control checklists, review procedures, and best practices to support production excellence.

• Maintain up-to-date and accurate data across all relevant systems and tools.
• Monitor project progress and generate clear, articulate reports for internal stakeholders and leadership.
• Ensure reporting reflects current status, key milestones, and any risks or delays, enabling informed decision-making and proactive support.

May perform other duties as assigned.

Qualifications:

• 3 years of experience in Account Coordination, Marketing Communications, in a creative agency, marketing department or within the commercial real estate or similar industry.
• Demonstrated experience reviewing complex, detail-intensive documents with a high degree of accuracy.
• Exceptional proofreading, editing, and quality control skills.
• Advanced ability to identify inconsistencies, errors, omissions, and formatting issues across large documents.
• Exceptional customer service skills with a focus on agent satisfaction.
• Experience using task management systems such as Asana or Jira in a professional setting.
• Strong technical proficiency across digital platforms.
• Self-motivated, adaptable, and able to work independently or collaboratively.
• Meticulous attention to detail and a process-improvement mindset.
• Ability to multitask and thrive in a high-volume, fast-paced environment.
• Creative and proactive problem solver who can navigate complex situations and provide solutions quickly.
• Familiarity with Commercial Real Estate terminology or willingness to learn.

By managing marketing project workflows, maintaining data integrity, and supporting agent success, the Account Coordinator plays a critical role in delivering high-quality projects and fostering lasting relationships across the organization.

Benefits

Marcus & Millichap offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Eligible employees may have access to the following benefits, subject to the terms of applicable benefit plans:

• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan with employer matching contributions
• Life and disability insurance
• Employee Assistance Program (EAP) and wellness resources

Benefits eligibility, coverage, and employer contributions may vary based on position, employment status, location, and length of service. This summary is provided for informational purposes only and does not constitute a guarantee of benefits. Additional details will be provided during the hiring process or upon request.

Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.