Technical Account Manager

Job Description

Job Description

 

We are the premier provider of IT services on the Gulf Coast and are expanding and seeking a Technical Account Manager (TAM) to serve as a trusted technology advisor and relationship manager for an assigned portfolio of clients. As a TAM, you will be responsible for managing an assigned portfolio of client accounts while conducting Technical Business Reviews (TBRs), evaluating client technology environments, identifying cybersecurity and compliance risks, and helping clients develop practical technology improvement plans. The ideal candidate will have a solid understanding of business technology, cybersecurity fundamentals, and IT compliance requirements, along with exceptional communication and relationship-building skills. This is a client-facing advisory role, not a hands-on engineering position.

Required Skills & Core Competencies

Technical & Business Skills

• Strong understanding of cybersecurity fundamentals, common threats, security best practices, and risk mitigation.
• Working knowledge of regulatory requirements and security frameworks, HIPAA, NIST, CJIS, CMMC and other applicable frameworks.
• Solid understanding of IT infrastructure, networking, Microsoft 365, cloud services, backups, and disaster recovery.
• Ability to align technology recommendations with client business objectives, budgets, and operational needs.
• Technical Business Reviews: Ability to analyze technical reports, identify risks and opportunities, and present actionable recommendations.
• Ability to identify future technology needs and assist clients with technology roadmaps and lifecycle planning.
• Ability to manage multiple client relationships, monitor satisfaction, and identify opportunities for improvement.

Communication & Interpersonal Skills

• Exceptional Communication: Ability to explain complex technical concepts in clear, nontechnical language.
• Establishes trust and maintains strong, professional relationships with clients and internal teams.
• Comfortable leading client meetings, presenting TBR findings, and communicating with business owners and executives.
• Seeks to understand client needs, concerns, and business challenges before recommending solutions.
• Works effectively with Service, Security, Projects, Solutions, and Sales to ensure a consistent client experience.
• Manages competing priorities, documents commitments, and ensures action items are completed.

Core Values & Behavioral Expectations

• Ownership & Accountability: Takes responsibility for commitments, client relationships, and outcomes without shifting blame or requiring constant supervision.
• Demonstrates honesty, transparency, professionalism, and sound ethical judgment.
• Genuinely cares about client success and prioritizes long-term relationships over short-term sales opportunities.
• Proactive Problem-Solving: Anticipates needs, identifies risks early, and brings recommended solutions rather than simply reporting problems.
• Respects departmental responsibilities, supports colleagues, and approaches challenges with a solution-oriented mindset.
• Actively seeks opportunities to expand technical knowledge, improve processes, and develop professionally.
• Embraces change, evolving technology, and new responsibilities as the TAM role develops.
• Independent Decision-Making: Demonstrates the competence and confidence to make sound decisions within established authority and appropriately escalate when needed.

Required Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Cybersecurity or equivalent.
• 3+ years of experience in IT, technical account management, client success, IT consulting, or a related field.
• Strong understanding of business technology, including networking, cloud services, Microsoft 365, and IT infrastructure.
• Working knowledge of cybersecurity fundamentals and IT compliance concepts.
• Ability to interpret technical reports and explain findings to nontechnical business leaders.
• Strong client relationship management and presentation skills.
• Excellent communication, organization, and follow-through.
• Ability to work independently and collaborate across departments.

Preferred Qualifications

• Previous experience with a Managed Service Provider (MSP).
• Experience conducting Technical Business Reviews or Quarterly Business Reviews.
• Familiarity with ConnectWise Manage, IT Glue, and common MSP tools.
• Knowledge of NIST CSF, CIS Controls, HIPAA, PCI DSS, or similar frameworks.
• CompTIA Security+, Network+, Microsoft certifications, or equivalent practical experience.
• Experience with technology lifecycle planning, budgeting, and basic IT roadmaps.

Key Responsibilities

Technical Account Management & Business Reviews

• Manage an assigned portfolio of client accounts.
• Develop strong relationships with business owners, executives, and key decision makers.
• Identify client needs, risks, and opportunities for service improvements.
• Support client retention, contract renewals, and account growth.
• Prepare and conduct Technical Business Reviews (TBRs) for assigned clients.
• Review infrastructure health, technology lifecycle, recurring support issues, and security posture.
• Develop and maintain basic client technology roadmaps.
• Identify aging equipment, technology gaps, and opportunities for modernization.
• Translate technical findings into understandable business recommendations.
• Help clients prioritize technology investments and plan future IT budgets.
• Document meeting outcomes, recommendations, and follow-up action items.
• Track TBR recommendations and coordinate follow-up with internal teams.

Cybersecurity & IT Compliance

• Maintain working knowledge of cybersecurity best practices and common security frameworks.
• Review security assessment results and identify potential client risks.
• Communicate cybersecurity concerns and recommended improvements to clients.
• Discuss compliance-related technology requirements, including HIPAA, NIST, CJIS, CMMC and other applicable frameworks.
• Partner with AGJ's Security and vCIO teams on advanced assessments, compliance concerns, and strategic recommendations.
• Help clients understand the business impact of cybersecurity risks and the importance of proactive security investments.

\nCompany Description

At AGJ, we combine technical expertise with a client-focused approach to deliver unparalleled IT services. We don’t just fix IT problems—we build relationships, create trust, and serve our clients with excellence. Our team is committed to providing honest, tailored solutions that never oversell and always deliver on time. We prioritize both excellence and approachability, ensuring clients understand our services in simple terms.
We are not your typical IT company—we explain things in layman’s terms, making it simple for clients to understand. Our team is approachable, dedicated, and passionate about our work, ensuring that we consistently exceed client expectations. We work hard, but we also believe in maintaining a balanced and enjoyable work environment. This unique combination makes us a best-in-class IT provider, setting a new standard for the industry.
Note: This position requires a skills evaluation, background check, and drug screen.

Company Description

At AGJ, we combine technical expertise with a client-focused approach to deliver unparalleled IT services. We don’t just fix IT problems—we build relationships, create trust, and serve our clients with excellence. Our team is committed to providing honest, tailored solutions that never oversell and always deliver on time. We prioritize both excellence and approachability, ensuring clients understand our services in simple terms. \r\nWe are not your typical IT company—we explain things in layman’s terms, making it simple for clients to understand. Our team is approachable, dedicated, and passionate about our work, ensuring that we consistently exceed client expectations. We work hard, but we also believe in maintaining a balanced and enjoyable work environment. This unique combination makes us a best-in-class IT provider, setting a new standard for the industry.\r\nNote: This position requires a skills evaluation, background check, and drug screen.