Customer Support Liaison

Job Description

Job Description

Who We Are

Overhaul is a rapidly growing software company specializing in in-transit supply chain visibility and risk management solutions for global enterprise organizations. Our cutting-edge technology empowers organizations to gain real-time insights into their supply chain operations, mitigate risks, and optimize their logistics processes.

Job Summary

Help support the Overhaul Help Desk, being a direct liaison with customers. In addition to supporting operational activities and new business activity. In this role, you will be responsible for answering help desk inquiries from customers, creating customer activity reporting, supporting new customer launches, and day to day operations activities as required. 

Primary Responsibilities:

• Answer Help Desk phone calls and emails primarily from OEM customers and their dealerships

• Become a subject matter expert on the Overhaul platform, primarily focused on Finished Vehicle 
• Provide/support on-line or F2F training for new customer or capability launches 
• Identify system issues or capability enhancements 
• Create/administer customer KPIs 
• Support ad hoc operational needs (ETA analysis, locations, etc…)
• Support new business development pursuits (Proof of Values, Customer Meetings, Conferences) 
• Provide a high level of transparency and communication across the organization
• Support Customer Facing Lead to drive production adoption and value creation within responsible accounts

Qualifications

• A vital part of the role’s competence is communication
• Outstanding written and verbal ability
• Bachelor's degree in Supply Chain, Business Administration or other related preferred
• Proficient in Microsoft Office 

Personal attributes

• Excellent communication skills
• Self-motivated and requires little oversight/direction
• Analytical skills and hands-on with data
• Works collaboratively

Perks and Benefits

• Top employee health and well-being benefits
• 401(k) Matching
• Caregiver/adoption/family leave
• Employee Assistance Program
• Self paced Development & Training program
• Rotating company ‘Perks at Work’ program
• Flexible PTO policy
• Business casual dress

Our culture

We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.

Diversity and Inclusivity Statement 

Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code’s top listed commitment is to “Diversity and Synergy.” All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply!