Level 1 Field Technician - Telephony

Job Posting

ConvergeOne (C1) is a global IT Services and Consulting company headquartered in Bloomington, Minnesota with about 2,300 employees. They provide managed cloud, cyber security, enterprises networking, data center, application and software development, security infrastructure, and hosted collaboration solutions. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. We hold more than 5,600 technical certifications across thousands of engineers throughout North America and operate three Customer Success Centers.

Specialties: Managed Services, Professional Services, Advisory Services, Cloud, Business Applications, Customer Experience, Modern Workplace, Cyber Security, Data Center, Enterprise Networking, Lifecycle Services, and Communication Platform as a Service.

Position: Level 1/2 Field Technician - Telecomm

5 Resources Needed Total Three Tier 1s (phone placement, low level) and Two Tier 2s (generic telephony knowledge).

Duration:

• Contract - 2 Weeks, Weeks of 9/23 AND 9/30, M-F, 8AM-5PM
• There will be more of the same work in Michigan to come in October and ongoing, these people could become go-tos for this long term project!

Overview:

• Need five (5) L1 & L2 Field Tech resources in Saginaw, Michigan area to support a large telephony, infrastructure, & software/hardware refresh project at hospital site.
• Telephony site survey of the 4 hospitals/buildings included above, approximately 2,700 phones to be located.

Site Survey - Onsite working as a team walking the floors of a hospital facility, identifying where all telecom devices are, working with healthcare clinicians who have little time to help us understand the layout (theres a switch or telecom device stuck in a drawer or hidden in a closet).

Requirements:

• 5+ years of Field Technician experience
• Solid phone placement and telephony knowledge
• Comfortable taking direction, following defined processes, can act in supervisory role if needed

Nice to Haves:

• They know their way around a switch room and closet to identify potential issues with installing new Avaya equipment.
• Has the skill to run cross-connects and simple cabling between the equipment and the wall field in the switch room.
• Knows the inner connectivity of wiring between switch and endpointsomeone who has Avaya knowledge and can rack and stack servers and gateways.