Assoc Patient Care Coordinator

Job Description

Job Description

Job Title: Radiology Call Center Representative
Allmed Benefits: Vision Insurance, Dental Insurance, Health Insurance and 401(k)
Pay Rate: $19/hr (Paid Weekly)
Contract to Hire: 04/01/2026 to 07/01/2026
Location: Optum – 100 South Bedford Road, Mount Kisco, NY 10549
Schedule: Monday – Friday, 9:00 AM – 6:00 PM

Position Overview:
The Radiology Call Center Representative plays a critical role in supporting patient care by coordinating and scheduling radiology exams. This position operates within a high-volume contact center environment, ensuring timely and accurate appointment scheduling while maintaining excellent customer service and compliance with healthcare regulations.

Team Environment:
This role is part of a Radiology Contact Center team, working alongside inbound schedulers and additional call center staff responsible for managing incoming patient calls. The team operates in a collaborative, fast-paced environment focused on delivering efficient and patient-centered service.

Key Responsibilities:

• Handle a high volume of inbound calls (approximately 65–75+ calls daily)

• Schedule radiology appointments and procedures accurately and efficiently

• Maintain continuity of care by managing scheduling and tracking systems across work queues

• Collect and verify accurate patient information, including demographics and insurance details

• Provide clear and professional communication to ensure patient understanding of procedures and appointments

• Work effectively in a fast-paced, high-volume call center environment

• Adhere to all administrative policies and procedures to support quality patient care

• Maintain strict confidentiality in compliance with HIPAA and OSHA regulations

• Stay current on medical and organizational requirements relevant to the role

• Attend all required company and departmental trainings

Qualifications:

Required:

• High School Diploma or equivalent

• Prior experience in a healthcare setting

• Strong communication and customer service skills

• Ability to manage multiple tasks and systems simultaneously

• Comfortable working in a high-volume call center environment

Preferred:

• Previous inbound call center or scheduling experience

• Experience using Epic or similar electronic medical record (EMR) systems

Additional Information:

• No professional license or certification required

• Business casual dress code

Interview Process:

• First round: Virtual interview via Microsoft Teams

• Second round: In-person interview

  #ZR

Allmed is a National Staffing and Recruiting company offering short and long term staffing solutions.
We have been serving large Fortune 100 companies and providing career opportunities to job seekers for over 25 years. We specialize within the medical and healthcare industries offering temporary and permanent placement options. Our team takes the time to recognize, assess and listen to the goals of both our clients and employees. Our team is dedicated to providing the highest quality services and best qualified medical
professionals throughout the United States. We stand by our promise and guarantee success and satisfaction between our clients and employees.

Company Description

Allmed is a National Staffing and Recruiting company offering short and long term staffing solutions. \r\nWe have been serving large Fortune 100 companies and providing career opportunities to job seekers for over 25 years. We specialize within the medical and healthcare industries offering temporary and permanent placement options. Our team takes the time to recognize, assess and listen to the goals of both our clients and employees. Our team is dedicated to providing the highest quality services and best qualified medical\r\nprofessionals throughout the United States. We stand by our promise and guarantee success and satisfaction between our clients and employees.