UX Product Designer

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description:

• The Customer Service Division Tech team is looking for a high impact and versatile Senior/Lead UX Product Designer. The candidate must be collaborative by nature willing to lead, execute, optimize and adjust both work
• product and processes based on feedback and input from a number of stakeholders.

You will:

• Strong knowledge of Research, Journey mapping, Information Architecture, and/or Pro in Figma.
• Evangelize UX practice and be a strong voice for Human Centered design
• Advocate user centered design perspectives for your areas of focus that are informed by business needs.
• Provide consistency in approach, and integrity in usability and accessibility, across design efforts with multiple products units.
• Work cross functionally with leaders and colleagues to define, and execute against, strategy and projects.
• Engage in project planning and scoping to support business needs and design opportunities, setting teams up for success.
• Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences.
• Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs.
• The minimum requirements we seek:
• Bachelor’s degree AND/OR 8+ years of experience in the digital and software design.
• 1+ year of experience with leading and coaching UX designers (directly or indirectly) by demonstrating standard
• methodologies in design communication and approaches, mentorship, and sharing your work and knowledge with others.

Our preferred requirements:

• Bachelor's and/or Masters in User Experience Design, Human Computer Interaction, Interaction Design, Service
• Design, Graphic Design, or a design related degree (i.e., Sociology, Anthropology, Psychology, Human Factors, etc.).
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment.
• Demonstrable expertise in UX design in all phases across a variety of projects.
• Experience delivering projects from definition thru execution and refinement.
• Proven ability to build consensus, influence, and work effectively within a cross functional team of designers
• product managers, and engineers. Experience with building relationships, credibility, and proactive communication with team members and leaders.
• Ability to communicate the value of product features and identify tradeoffs to deliver useful digital products.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.