Treasury Solutions Operational Specialist

Treasury Solutions Operational Specialist

The Treasury Solutions (TS) Operational Specialist role is responsible for delivering exceptional customer service to our internal customers through supporting various platforms and processes utilized in the Treasury Solutions Operational area.

Location listed is preferred office location but other locations and working remotely within the Renasant footprint may be considered based upon convenience and business necessity.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

• Assist internal and external customers with their inquiries and questions related to their Treasury services
• Perform system setup of all TS product and/or service request submitted by our sales team
• Provide exceptional customer service experience for all TS Clients
• Resolve banker/sales requests through proficient use of various Treasury Solutions platforms
• Research client process issues to determine issue/impact and navigate within the organization and/or vendor for appropriate resolution
• Remain current and knowledgeable on all Treasury Solutions products and services
• Be a resource within the TS teams and bank of operational processes and procedures
• Perform other related duties as assigned

Qualifications

• A high school diploma or equivalent; Bachelor's degree is preferred
• A minimum of 3 years of banking experience
• Ability to develop rapport easily with peers and internal partners
• Detailed oriented
• Advanced written and verbal communication skills
• Strong problem solving skills
• Ability to utilize various systems and software, including but not limited to Microsoft Office products
• Ability to work with others as a team
• Ability to organize and prioritize to achieve goals
• Ability to resolve questions and issues with little supervision
• Ability to understand and apply policies and procedures and federal/state regulations

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.