Service Manager

Middleman by Boka Restaurant Group

A cocktail-forward concept rooted in connection, Middleman is designed to bring people together over thoughtfully crafted drinks. Located between Alla Vita and Momotaro, it serves as a welcoming gathering space where guests can explore creative cocktails, small-batch Tennessee whiskeys, and rare spirits. With a program focused on discovery and a design inspired by European arcades, Middleman offers a stylish yet approachable environment for conversation, exploration, and shared experiences.

The Role

The Service Manager plays a hands-on leadership role in daily operations, service execution, and team support. This position helps maintain service standards, support staff development, and ensure a smooth and consistent guest experience.

What You’ll Do

• Support daily operations and lead service from the floor
• Help manage the floor during service, including touching tables, running drinks, supporting staff, and overseeing the door
• Execute opening and closing responsibilities, including pre-shifts, daily recaps, and end-of-day procedures
• Assist in training, coaching, and supporting front-of-house staff
• Monitor reservations and manage guest flow using OpenTable
• Maintain clear and consistent communication with staff, leadership, and guests
• Participate in management meetings and contribute to team alignment
• Uphold service standards, hospitality expectations, and overall dining room organization

Who You Are

• An emerging hospitality leader with 2+ years of management experience in a fast-paced restaurant
• Guest-focused, composed, and confident on the floor
• Strong knowledge of food, beverage, and service standards
• Comfortable supporting a team while remaining hands-on during service
• Organized, detail-oriented, and proactive
• Experienced with restaurant systems such as OpenTable and Aloha
• Available to work nights, weekends, and holidays as needed

Why This Role

• Work in a warm, high-energy dining room focused on genuine hospitality and guest experience
• Be part of a restaurant that values teamwork, consistency, and growth
• Opportunity to grow within Boka Restaurant Group, a company known for developing and promoting talent

Benefits & Perks:   Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 20+ establishments!

Physical Requirements:

• Lift and move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds
• Safely and effectively use all necessary tools, equipment, and cleaning chemicals
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces
• Ability to bear exposure to hot and cold environments