Customer Service Representative

Customer Service Representative Alabama Title Loans 321 Palisades Blvd. Birmingham, AL 35209 Pay Range $15 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed. Store Hours: Full-Time in store position Monday Friday: 10:00 AM 6:00 PM Rotating Saturdays: 9:00 AM 2:00 PM Never work on Sundays About the Position Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures. Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect. Key Responsibilities Provide exceptional customer service in person and by phone Explain loan products, terms, and payment options clearly and professionally Evaluate vehicles and process loan applications Manage customer accounts and payment processing Perform data entry and maintain accurate records Make courtesy reminder calls as needed Maintain compliance with company policies and applicable laws What We Offer Competitive pay 6 paid holidays Paid vacation Paid on-the-job training Full-time, stable work schedule Career growth opportunities Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements. Qualifications General Must be able to work full-time schedule listed above Positive attitude and strong work ethic Excellent communication skills Detail-oriented and organized Education High school diploma or equivalent required Experience Previous customer service experience preferred but not required Computer and data entry experience preferred but not required Personal Attributes We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve. About Alabama Title Loans Alabama Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service. Additional Requirements Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws. Equal Opportunity Employer Alabama Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.