Full-Time Sales Associate

Job Description

Job Description

About Discovery Management Group

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2026. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Discover You Purpose with us at Discovery Village West End.

As Sales Associate , you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Your Role:

As a Sales Associate , you will play a key role in creating a smooth, welcoming, and well-organized move-in experience for new residents. This position serves as a central point of coordination across departments to ensure apartments are ready, residents feel supported, and move-in days set the tone for a positive resident experience.

Position Highlights:

• Status: FULL TIME
• Schedule: Mon - Fri
• Location: 2422 University Park BLVD Richmond, VA 23233

What You’ll Do:

• Greet prospective and incoming residents during the leasing and move-in process to build rapport and trust
• Assist pre-leased residents with timely apartment access for measuring blinds, furniture, and other needs
• Attend daily stand-up meetings and provide accurate updates on scheduled move-ins to department heads
• Verify apartment readiness by confirming final cleaning and completion of punch list items
• Follow up with appropriate departments to ensure apartments are in outstanding move-in condition
• Complete final walk-throughs, including setting thermostat, placing water bottles in the refrigerator, and leaving the resident handbook in the apartment
• Coordinate move-in logistics with residents and movers, including parking, entry points, and elevator access
• Welcome new residents on move-in day and provide apartment and community orientation, including keys, mail, appliances, and thermostat use
• Deliver welcome gifts or baskets to new residents
• Arrange and deliver lunch or dinner to residents on move-in day
• Coordinate dining and activities for the first 1–3 days after move-in
• Introduce new residents to resident ambassadors
• Review the Celebrations calendar and introduce residents to the FitCamp Trainer
• Perform other duties as assigned

Qualifications:

• Associate degree preferred
• One (1) year of experience in a customer service and/or hospitality role
• Senior Living, Multi-Family, or New Home experience preferred
• Strong interpersonal and communication skills
• Ability to manage multiple priorities and coordinate across departments
• Proficiency with Microsoft Windows, including Word, Outlook, and Excel
• Ability to use email, internet-based tools, and client tracking or design software
• Strong organizational skills and attention to detail

Benefits You'll Enjoy:

• Competitive wages
• Early access to earned wages before payday!
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer match
• Paid training
• Opportunities for growth and advancement
• Company provided uniforms
• Employee Assistance Program

Why Join Us:

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: