Senior IT Systems Technician

Senior IT Systems Technician

Raytheon Air & Space Defense Systems (ASDS) is looking for an experienced Senior IT Systems Technician candidate to support our team based out of Aurora, CO. The selected candidate will provide Tier 2 Operations & Maintenance (O&M) for Program supported real-time IT Systems. Responsible for the support, management, and successful completion of all tasks in assigned projects. The primary responsibilities of our IT Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation, maintenance, and troubleshooting support for information systems applications and related peripheral hardware.

Our Sr. IT Systems Technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests, leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques. This position requires a well-versed technician that can help clients through the installation, repair, and maintenance of hardware and software while building positive, trusting relationships with our customers.

What You Will Do :

• Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
• Install, upgrade, repair, support customer baseline equipment and related devices
• Perform anomaly/incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, and support overall incident and change management actions
• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
• Reseat cards, reboot hardware, replace hardware components, and replace cabling
• Re-image or reload software to approved baseline standard and run diagnostics to repair storage discs or corrupted files
• Support non-standard surge services for special projects and high visibility activities as directed
• 100% onsite full time based in Aurora, CO

Qualifications You Must Have:

• Typically requires bachelor's and minimum of 2+ years of relevant prior experience.
• Must have an active and transferable U.S. government issued TS/SCI with polygraph security clearance. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
• Experience with desktop computers, thin clients, and servers' installation and administration
• Must have an active DoD 8570 IAT Level 2 certification (or higher). IAT Level 2 requires one or more of the following Professional Certifications: Security+ CE, CCNA Security, GICSP, GSEC, SSCP, CySA+, CND. CompTIA Security+ CE is the minimum certification

Qualifications We Prefer:

• Experience with VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL
• Current in IT technical knowledge to resolve complex issues requiring detailed systems and applications understanding
• Team player that is willing to provide support to a variety of tasks and to support high priority customer activities
• Excellent communication and customer interaction skills

What We Offer :

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration and Innovation

Relocation: Eligible

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.