Orientation Program Coordinator

Job Summary Reporting to the Senior Associate Vice President for Enrollment Management, the Orientation Program Coordinator will lead the coordination of transition programs for first‑year and transfer students, with specific focus on orientation planning and student leader development. The Coordinator will also assist with the organization and execution of new student events and parent/family orientation programs, introduce incoming students and their family members to the university community and its resources, policies, and procedures, and lead administrative initiatives for the department including Spartan Link Online Orientation, social media, and website management. Key Responsibilities Work closely with the Assistant Director to design and implement orientation programs offered to new students prior to the beginning of each semester. Support programmatic efforts during First‑Year and Transfer Orientation, including but not limited to set up, leading Orientation Leader debrief meetings, providing effective customer service to all participants, and facilitation of sessions. Help coordinate the scheduling of events by making arrangements for food services, facilitators and rooms for the programs to accommodate student needs. Assist with the assembly of program materials (e.g., giveaways, daily schedule of events, handouts, evaluations, planners, promotional materials, etc.). Communicate with campus partners to confirm participation of guest speakers and panelists for First‑Year and Transfer Orientation sessions. Help prepare presentation materials (i.e., slide shows) to ensure accurate, coherent and consistent information. Work with the Parent and Family Programs Coordinator to ensure Parent and Family Orientation runs concurrently and is aligned with the student orientation schedule. Support the Parent and Family Programs Coordinator with parent/family programming and programmatic efforts as needed. In collaboration with the Program Director, develop and facilitate annual New Student Convocation including creation of the schedule, confirming participation from campus partners and community members, supervising event logistics, and involving the SJSU Administration. Support the involvement of campus partners in orientation by coordinating input and timing as well as directing presentation format to ensure accurate, coherent and consistent information. Write and edit content for the SJSU online orientation platform, Spartan Link, collaborating with campus partners and the Parent and Family Programs Coordinator to ensure information is accurate and relevant for both students and parents/families. In consultation with the Assistant Director and NSFP staff, update and maintain the New Student and Family Programs website and social media. Support department staff to answer phone calls, respond to emails, and welcome guests who visit the department. Assist the Administrative Support Coordinator with preparation of program materials utilizing the Next Steps database including name tags, parking permits, student groups, rosters, etc. Work with the Assistant Director to conduct assessment of the student orientation programs. Conduct surveys and focus groups geared to understanding the needs of the new students and develop plans for removing obstacles to first‑year student success. Research and present information on best practices in orientation, transition, retention and the first‑year experience. Assist with planning and execution of comprehensive training programs for undergraduate student staff to be properly oriented and integrated into the overall work of New Student and Family Programs. Serve as the work lead for student staff (Orientation Leaders), supporting First‑Year and transfer programs. Lead the recruitment and selection process of the Orientation Leader staff. Design and facilitate the Orientation Leadership UNVS 199: Orientation Leadership Studies course, Orientation Leader Retreat, and Orientation Leader Final Training in collaboration with the Assistant Director. Plan and lead weekly Orientation Leader meetings in collaboration with the Assistant Director. Knowledge, Skills & Abilities Ability to successfully plan and implement large scale events. Knowledge of orientation planning processes and best practices. Knowledge of parent/family needs and trends in higher education. Ability to partner and communicate with various campus partners. Ability to provide high quality customer service in a high demand environment. Knowledge of campus resources & Transition and Retention Services at SJSU. Ability to work collaboratively with students, staff, faculty, and administrators. Knowledge of student success strategies, specifically for first‑time First‑Year and their parent(s) and family members. Ability to work collaboratively with a team of student and professional staff. Skill in development of student learning outcomes and the assessment cycle. Strong fiscal, administrative, and organizational skills. Excellent oral and written communication skills. Ability to independently research answers to questions and make appropriate contacts for information and resolution of pertinent issues. Ability to utilize various software applications such as Word, Excel, Google Drive, and Internet Explorer with high degree of accuracy and speed. Excellent interpersonal skills to establish and maintain professional relationships with students, staff, faculty, campus and system‑wide administrators, and visitors to the campus community. Ability to use tact and diplomacy. Ability to function independently and organize workload with close attention to detail; manage multiple tasks and timelines; make appropriate decisions following campus policies and procedures. Ability to maintain strict confidentiality at all times. Demonstrated knowledge of orientation program development and major campus program planning; working knowledge of other student services programs. Demonstrated ability to create programs that are responsive to a diverse and multicultural environment. Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures. Ability to work flexible hours. Some evening and weekend hours are required. Knowledge of crisis management and risk reduction strategies and appropriate responses. Ability to communicate with constituents in a professional and respectful manner. Required Qualifications Equivalent to graduation from a four‑year college or university in a related field, including or supplemented by upper‑division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job‑related. Three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Preferred Qualifications Master's Degree in Counseling, Higher Education, or Student Affairs. Experience with orientation programming. Experience working with parents and families in a higher education setting; strong administrative skills. Experience with the NODA Association, including internships, conference committees, regional activities, etc. Experience with the Council for the Advancement of Standards in Higher Education. Compensation Classification: Student Services Professional III Anticipated Hiring Range: $5,540/month CSU Salary Range: $5,540/month - $7,893/month San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Equal Employment Statement San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.