Lead Veterinary Receptionist

Lead Veterinary Receptionist / Client Service RepresentativePoulsbo Animal Clinic is seeking an outgoing Lead Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital while supporting the success of our client service team. In this role, you'll create exceptional client experiences, oversee appointment scheduling and daily patient flow, manage multi-line phones and in-person interactions, and process transactions. You'll also help train and mentor team members, coordinate scheduling and coverage, resolve client and team conflicts, and support smooth front-desk operations. The ideal candidate is a strong communicator who is friendly, detail-oriented, highly organized, and confident in a leadership role within a fast-paced, team-focused environment.Schedule and compensation:Compensation: $23-25 per hour, for each hour workedThis is a full-time position, with a flexible schedule and availability needed Monday-Friday, no weekends!Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:3+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience with team leadership and trainingConflict resolutionExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsAbility to remain calm, professional and solution-oriented during busy periodsWhy choose us?Poulsbo Animal Clinic is an AAHA-accredited, 3-doctor small animal practice operating in a modern, spacious facility with designated feline-friendly areas to reduce stress for our cat patients. As a fast-paced clinic that regularly handles urgent care cases and performs a variety of orthopedic surgeries, we offer a dynamic environment supported by comprehensive in-house services, including a full pharmacy, laboratory, surgery suite, and dental suite. Our dedicated team works closely with every client to ensure each pet receives the personalized, attentive care they deserve. By combining advanced medical practices with compassionate collaboration, we strive to deliver exceptional care and support through every stage of our patients' lives. Poulsbo Animal Clinic is proud to be an active part of the community; partnering with local businesses to support and strengthen the region we serve.