Relationship Banker

Job Description This position involves engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. The role includes accurately and efficiently processing cash transactions, having deep conversations with clients to gain knowledge of their financial and life priorities, and connecting them to solutions that meet their goals. Responsibilities Execute the bank’s risk culture and strive for operational excellence. Build relationships with clients to meet financial needs. Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience. Manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with strong work ethic and intense focus on results. Collaborates effectively and builds strong relationships. Passion, commitment and drive to deliver an experience that improves clients’ financial lives. Confidence in identifying solutions for new and existing clients based on their needs. Effective and confident communication, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Confidence in educating clients on how to conduct simple banking transactions via self‑service technologies. Strong critical thinking and problem‑solving skills. Adheres to established processes and guidelines, complying with laws and regulations. Efficiently manage time and capacity, focus on results while acting in client’s best interest. Flexibility to work weekends and/or extended hours as needed. Desired Qualifications Experience in financial services, knowledge of products and solutions. One year of successful sales experience in a salary-plus-incentive environment with individual sales goals. Six months of cash handling experience. Bachelor’s degree or business‑relevant associate degree (business management, business administration, finance). Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Education & Work Conditions Minimum education: High School Diploma / GED / Secondary School or equivalent. First shift in the United States of America. Hours per week: 40. #J-18808-Ljbffr