Senior Manager, Enterprise Client Services Ops (Onsite)

Job Overview Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering a complete platform for the modern workforce. This is a full‑time, 100% in‑office Senior Manager Client Services Ops – Enterprise position located in Lake Mary, FL. Remote or hybrid work is not available; candidates must be able to work on‑site five days per week. Position Overview The Senior Manager Client Services Ops – Enterprise oversees manager‑led teams of Account Managers and Client Project Managers (CPMs). The role directs and develops teams to ensure exceptional customer service delivery and client retention, drives strategic initiatives for client satisfaction, process improvement, and operational excellence, and develops leaders within the service organization. Primary Responsibilities Manage the execution of strategic initiatives to achieve expected goals and meet committed service level agreements. Build a culture of engagement and accountability, responsible for personnel staffing, morale, measurement, decreasing turnover, and employee development. Develop and maintain key performance indicators, reporting the KPIs to senior management. Evaluate processes involving internal and external partners, collaborating with partners to improve them. Ensure effective communication between Account Managers and all internal and external partners, providing necessary coaching. Lead the team to achieve customer service and financial targets, accountable to the approved fiscal budget. Education and Experience Bachelor’s degree required. 5+ years in an operational management role in a high‑volume environment. Proven success in managing and motivating employees, performance management, and employee development/training. Experience developing, implementing, and managing control/auditing processes via a recognized process‑improvement methodology such as Lean Six Sigma. Experience managing employees on both task‑oriented and project‑driven tasks is a strong plus. Experience managing tasks in a matrix project‑management environment is a strong plus. Experience developing and driving adoption of cross‑departmental processes preferred. Experience collecting data and driving development priorities using a data‑focused approach is a plus. Experience working with payroll and/or HR data is a huge plus. Extensive experience with a multi‑customer product required. Demonstrated use of a process‑improvement methodology required. Strong communication skills with external parties required. Physical Requirements Ability to sit for extended periods: sitting at a desk or workstation for typical 7‑8 hours a day. Use of computer and phone systems: operate a computer, use phone systems, and type while handling multiple software programs simultaneously. Benefits & Compensation The base pay range for this position is $98,000 – $140,000 per year, with eligibility for an annual bonus and restricted stock unit grant based on individual performance. Paylocity offers a full range of benefits including medical, dental, vision, life, disability, and a 401(k) match, as well as additional perks that support employees, their families, and finances. Equal‑Opportunity Employer Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on click.appcast.io. This information is provided in accordance with relevant state and local pay transparency laws for the location in which this position will be performed. Applicants should apply via #J-18808-Ljbffr Paylocity