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Branch Manager

Valley National Bancorp

Responsibilities include but are not limited to:

  • Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
  • Ensures exceptional service delivery to all clients within a consumer-oriented branch.
  • Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
  • Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
  • Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
  • Leads and encourages identification, escalation, and resolution of potential risks.
  • Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
  • Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.
Vacancy posted 4 days ago
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