Front End Service Team Supervisor

Job Details Job Location: Lebanon, NH 03766 Salary Range: $18.13 - $25.38 Hourly We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day. Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of. And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you. Position Overview Oversees the daily operations and coordination of the daily activities of the Front End Department and its staff. Efficiently completes daily pick procedures, department opening and closing procedures, and daily deposits as scheduled or required. Demonstrates exceptional level of customer service and ensures that staff delivers expected performance. Exhibits and ensures a high level of productivity within the Front End Department. Operates cash register to itemize and total customers’ purchases as needed or requested. Exceeds in Customer Service Specialist duties. Ability to multi-task and handle stress with a calm and professional demeanor during high volume periods within department and store. Essential Functions and Responsibilities Assists cashiers with register transactions Demonstrates and enforces proper cleaning and maintenance of the register and front end area Completes money buying procedure from safe for cashier drawers efficiently Has full knowledge of the policies and penalties in regards to the sale Alcoholic beverages Ensures the following of State and Federal regulations for sales of these products accordingly Completes daily picks/deposits and cash lifts/deposits efficiently Able to answer questions in regards to membership within the Co-op and educates staff on membership to enhance member growth Oversees Front End break procedures, ensuring that staff receives lunches and breaks, completing this procedure in a timely and efficient manner Is proficient in the End of Day process and can assist cashiers as needed or requested Effectively enters necessary data into the main computer system Efficiently completes the opening and closing procedures on the front end Able to assist cashiers in register procedures, making approval on transactions as needed or requested Can effectively and efficiently make daily schedule adjustments for call-ins Is familiar with the Co-op alarm system and closing procedures Performs Manager on Duty responsibilities efficiently Demonstrates and enforces safe and secure money handling procedures with department, according to store policies Enforce proper procedure in handling paperwork Complete all required department and Co-op training Has knowledge and training of phone system- knows how to answer, page, and transfer properly Serves as a mentor to new staff in the department (for those with more years of experience) Re-trains staff as needed or requested, following set training program Checks Co-op email at least once per week Sets standard for expected behavior in adhering to all food safety procedures Adheres to all Co-op policies, procedures and employee code of conduct Other duties as assigned Qualifications High School Diploma or equivalent 2 years’ cashier experience Excellent communications and organizational skills required Must be able to lift up to 60 lbs. comfortably on a regular basis Set an excellent example for new employees Proficiency in use of computer software, Office 365, Excel and Word Successful completion of Co-op customer service training Serve Safe certification acquired as needed Excellent follow through Equipment Used Computer register, scanner, adding machines, computer, knives, box cutters, U-boats, carts, and phone system. Attendance Requirements Flexible hours, including weekend and evening shifts. Availability to be scheduled to work any day of the week, according to department needs. The salary range for this position is $18.13 to $25.38. This range represents the full earning potential for the role as skills and tenure grow. The expected hiring range is $18.90 to $21.00, which supports internal equity and aligns with current budget parameters, while preserving opportunity for future increases We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people\'s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. Every point of view helps shape our success, and fostering inclusion is everyone\'s responsibility. #J-18808-Ljbffr