Mail Operations Pharmacy Technician 3 (Special Requirements Team)

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Job Description Summary
The SRT Technicians operate as a specialized team within the dispensing facility. Their functionality provides a link between the Front end processing of prescriptions orders (E-post) and the Back end filling of prescriptions (QMSI). These technicians maintain access into both processing systems allowing them the opportunity to ensure that orders requiring special attention or intervention are processed quickly and effectively sometimes at a high level of difficulty.

Location: This is an onsite role. 11010 Florida Crown Dr, Suite 200, Orlando FL 32824

Shift : Monday through Friday 8:00AM-4:30PM subject to change based on business need with some OT expected during high volumes.

The Mail Operations Pharmacy Technician 3 (Special Requirements Team) ensures inventory levels are adequate for processing by working with the dispensing teams. This role regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques. This role works under limited guidance due to previous experience, breadth, and depth of knowledge of administrative processes and organizational knowledge.

Specific duties could include but are not limited to:

• Running aging reports with excel
• Monitor SRT inbox and complete incoming requests
• Process orders within the Fulfillment Exceptions ePost queue
• Partner with Front End teams on orders identified as high priority
• Partner with USPS and FedEx to track and ensure timely delivery of packages that have already left the facility (some outbound calling)
• Manually filling and processing of orders as needed
• Support Dispensing Teams to mitigate aging orders

Use your skills to make an impact

Required Qualifications

• Must have an active Pharmacy Technician license with the Board of Pharmacy in Florida.
• Must have National Pharmacy Technician Certification (PTCB or ExCPT)
• 2 + years of experience in a retail, clinical or mail order pharmacy.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• High School Diploma or GED

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$44,900 - $60,200 per year

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.