PATIENT REGISTRATION ASSOCIATE

Summary



Patient Registration Associate



Department: Patient Access

Location: Grace Medical Center


Be the First Welcome to Exceptional Care


Are you passionate about helping others and creating a positive healthcare experience? Join the Patient Access team at Grace Medical Center as a Patient Registration Associate and play an important role in supporting patients and families from the moment they enter our facility.


The Patient Access Associate serves as a key connection between patients and the healthcare team, ensuring accurate registration, insurance verification, payment collection, and exceptional service throughout the patient experience. The ideal candidate is compassionate, detail-oriented, and able to thrive in a fast-paced healthcare environment while maintaining professionalism and accuracy.

Who We Are


LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the Mid-Atlantic and beyond. Anchored by our mission to improve the health of people in the communities we serve, we are committed to advancing access to care, elevating patient experiences, and supporting innovative ideas centered around community-based care.

About the Patient Access Department


The Patient Access Department at Grace Medical Center plays a critical role in coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The team supports financial counseling, emergency department access, medical record requests, and serves as an important resource for patients and families navigating healthcare services.

Key Responsibilities


As a Patient Access Associate, you will:

• Serve as a liaison between the hospital and patients, ensuring their needs are addressed with compassion, professionalism, and efficiency.
• Complete accurate patient registration, demographic verification, and insurance validation.
• Collect co-pays, deductibles, and other patient payments in accordance with organizational policies.
• Provide exceptional customer service to patients, visitors, physicians, and healthcare team members.

Requirements

Education

• High school diploma or GED preferred.

Experience

• One to three years of relevant customer service, patient registration, healthcare, or administrative experience preferred.

Why Join LifeBridge Health?


At LifeBridge Health, you'll become part of a mission-driven organization dedicated to caring for our communities and supporting our team members. We foster a collaborative environment where employees are empowered to grow professionally while making a meaningful difference every day.


If you are ready to provide exceptional service and help create a positive experience for patients and families, apply today and join the LifeBridge Health team!


Additional Information

What We Offer:


Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.


Growth : Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.


Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.


Benefits : Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.



Why LifeBridge Health?


With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.


Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.


LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.