Pharmacy Technician I

Pharmacy TechnicianThe pharmacy technician supports the organization's mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.Specific responsibilities include:Provide real-time support to pharmacies with point of service inquiries.Educate prescribers on formulary and prior authorization processes.Enter customer data and other relevant information into our documentation tool.Assist members with pharmacy benefit inquiries.Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.Effectively communicate issues and resolutions to customers and appropriate internal staff.Required skills include 3 to 5 years recent PBM and/or pharmacy experience.Education: HS Diploma/GED, Bachelor's Degree or equivalent experience preferred, Pharmacy Technician Certification (PTCB or NHA) preferred.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.