Food Service Manager - Assistant Manager - Residential Dining

Application Instructions Current Penn State employees (faculty, staff, technical service, or student) should log in to Workday to complete the internal application process. Current Penn State students (not previously employed at the university) should log in to Workday to complete the student application process. If you are not a current employee or student, click “Apply” and complete the external applicant process. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work, see the Notice to Out of State Applicants. Position Overview The Food Services Assistant Manager oversees daily food service operations to ensure high‑quality food production, exceptional customer service, and compliance with health and safety standards. The role supervises staff, coordinates workflow, maintains operational efficiency, supports financial and service objectives, and plays a leadership role in maintaining a positive team environment and delivering a consistent dining experience. Responsibilities Oversee daily food service operations to ensure high‑quality food production, exceptional customer service, and compliance with health and safety standards. Supervise staff, coordinate workflow, maintain operational efficiency, and support financial and service objectives. Play a leadership role in maintaining a positive team environment and delivering a consistent dining experience. Supervise daily food service operations, including staffing schedules and work assignments, food preparation, service, sanitation activities, and operational workflows to ensure adequate coverage and service quality. Ensure food quality, portion control, presentation, and service standards are consistently met. Assist with opening and closing procedures. Supervise food service operations staff, including training, development, performance management, and provide ongoing coaching and feedback. Enforce policies related to attendance, safety, and workplace conduct. Assist with recruitment and onboarding of new employees. Address customer concerns and resolve service issues promptly and professionally; follow up and/or elevate as necessary. Promote a culture of hospitality and teamwork. Monitor inventory levels and assist with ordering food and supplies. Support cost‑control initiatives, including minimizing waste and managing labor hours. Maintain accurate records of production, temperatures, and cash handling as required. Ensure compliance with local, state, and federal health and sanitation regulations. Enforce food safety practices, including proper storage, handling, and preparation. Conduct routine sanitation checks and support inspection readiness. Promote workplace safety and proper equipment use. Under management guidance and direction, research, develop, market, and execute new products, menus, recipes, and concepts. Meet with special event and catering customers; manage, plan, and execute functions to customer satisfaction. Follow Collective Bargaining Agreement provisions and participate in labor relations activities as required, in coordination with Human Resources. Minimum Education, Work Experience & Required Certifications Bachelor’s degree. 3+ years of relevant experience, or an equivalent combination of education and experience. Required certifications: None. Background Checks/Clearances Employment requires successful completion of background checks in accordance with University policies. Penn State does not sponsor or assume responsibility for staff employment visas. Applicants must be authorized to work in the United States. Salary & Benefits Salary range: $46,400.00 – $67,300.00. Comprehensive medical, dental, and vision coverage. Robust retirement plans. Paid time off including holidays, vacation, and sick time. Generous 75% tuition discount for employees, eligible spouses, and children. EEO Statement Penn State is an equal‑opportunity employer committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Penn State is committed to advancing equity, respect, and belonging in its workforce. #J-18808-Ljbffr