Membership Director

Membership Director

Downtown Asheville - Asheville, NC 28801

Overview

Salary Range $49,535.00 - $62,000.00 Salary/year Level Management Position Type Full Time Education Level Bachelors Degree Category Membership

Description

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region's health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state's largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Thus, we are "For All". Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org.

POSITION SUMMARY

As the Membership Director, you will lead the Membership team in their efforts to deliver exceptional membership experiences. The leader in this role must excel at managing people, programs and processes. This role leads recruitment efforts, staff training and department scheduling. They also support assigned staff through hands-on leadership of their departments. Additional responsibilities include hiring, payroll, and budget management. The Membership Director is a highly visible representative of the YMCA mission, theme, and character development values. They are accountable for knowing and properly executing all YMCA policies and procedures.

ESSENTIAL FUNCTIONS

• Models inclusive management behaviors and embraces all dimensions of diversity by building strong teams that apply their diverse skills and perspectives to advancing our mission.
• Responsible for hiring, coaching and mentoring all direct reports and ensuring alignment with the organization's Personnel and Membership policies and HR practices within their scope of responsibility through regular check-ins and annual reviews with the service line/department teams.
• Implements a results-based management approach and ensures service line/departments are actively working towards association level objectives by assessing progress towards identified goals/KPIs, providing ongoing coaching and feedback, and discussing development opportunities.
• Leads the budget process within their service line/departments, ensuring that resources are devoted to top priorities and strategic objectives.
• Identifies growth opportunities, conducts forecasting regularly, and corrects financial deficiencies on a timely basis through monthly variance reports with organizational leaders and implements action plans to meet budgeted financial targets.
• Serves as a champion for the voice of the customer by actively listening to member feedback and advocating for improvements to programs, services, and facilities. Collaborate with association leaders to implement changes that enhance the overall member experience at the center.
• Builds relationships with community partners, resulting in corporate membership partnerships, and annual campaign support.
• Works and collaborates with the Center Executive Director as active member of the Center Leadership Team including, but not limited to, serving as Leader on Duty, participating in Annual Campaign, and supporting daily operations.
• Provide and receive positive and constructive evaluations and feedback (written and oral) from supervisors, members, and program participants.
• Regularly demonstrate an enhanced capability to engage and build relationships with people of different backgrounds, abilities, opinions, and perceptions.
• Perform all other tasks as assigned by the Executive Leadership.

ABOUT YOU

Qualifications

1. Bachelor's degree in related field or equivalent professional experience and/or education in business/customer service/sales required in lieu of degree.
2. Obtain within 90 days and maintain certifications in CPR, AED, O2, and First Aid throughout employment.
3. Y-USA Team Leader certification is preferred or completed within first 90 days of employment.

Knowledge, skills and abilities:

1. Excellent leadership and sales skills.
2. Working knowledge of computer software including Microsoft Word, Excel, Outlook and Teams.
3. Must have excellent interpersonal, public relations, and communication skills.
4. Must be able to stand for long periods of time, speak and hear clearly, accurately complete written and digital forms.
5. Ability to travel to and from various YMCA locations throughout WNC.

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with different abilities to perform essential functions of the job.

1. Physical demands are essentially those of sedentary work. Tasks may require extended periods of time working at a keyboard or workstation.
2. Must be able to lift 20 pounds.

EFFECT ON END RESULTS

• Greater membership and community knowledge of the YMCA and our services.
• Identified potential major gift contributors for all areas of development.
• Increased levels of volunteerism within the YMCA community.
• Steady growth and increased retention of members through quality programs and member experience.
• Increased "outreach" services offered to the community.
• Enhanced capability to engage and build relationships with people of different backgrounds, abilities, opinions, and perceptions.

FULL-TIME BENEFITS

Full-time employees receive medical, dental and vision insurance, group life insurance and long-term disability paid by the Y; short-term disability, term life insurance and dependent life insurance is available for purchase; generous paid time off, retirement plan with employer contribution of 12% of salary (subject to eligibility requirements), free YMCA membership, free afterschool childcare and summer day camp and program discounts.

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.