Property Adjuster - Field Estimating - Columbus, OH

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.


You'll wear a few hats that will require a level of experience:

• The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigato r - you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver -you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Additional Qualifications/Responsibilities

2 years' previous experience as an outside adjuster is highly desired.

Previous experience as an outside adjuster is highly desired.

Proficiency in using Xactimate and other relevant software for estimating.

Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.

Excellent communication and interpersonal skills to provide exceptional customer service.

Ability to travel to customers' homes and handle virtual claims countrywide effectively.

Detail-oriented and organized, with a focus on delivering high-quality work.

This position is not available for California, Alaska, Hawaii or Puerto Rico residents.


Required Qualifications:

Residency within the posted location is mandatory for this role.

Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.

Valid driver's license and willingness to travel as part of the job requirements.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.


You're provided with comprehensive training:

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.

Ongoing training opportunities for continuous improvement happen regularly on the job.

You will be required to attend approximately 2 weeks of training that will take place in Dallas, TX.


Notice of Licensing Requirement:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.


Sign On Bonus:


You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.


*Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.


Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Time Management, Working Independently, Xactimate Estimating

Compensation

Compensation for this role ranges from $68,000 to $115,245 annually and is based on experience, qualifications, location, and internal equity.