Head of Retail Channel

Head of Retail Channel

Department: Sales

Employment Type: Full Time

Location: Pittsburgh, PA

Description

PerfectGift is expanding its physical retail presence across shopping malls and retail locations nationwide, and we're looking for a Head of Retail Channel to own that effort from the ground up. This is a rare opportunity to build and scale a revenue-generating channel at a company that is serious about growth - and equally serious about using AI to work smarter at every stage of that growth. You'll be at the center of a high-visibility initiative with direct impact on the company's top line, working alongside a cross-functional team that is motivated to move fast and execute well. If you're energized by the challenge of launching something new, owning the commercial and operational sides of a program, and seeing your work translate into measurable results, this role is for you.
This is a 5-day onsite role in Pittsburgh, PA.


Responsibilities

• Own the end-to-end launch of new retail and mall locations, from identifying and qualifying prospective partners and negotiating agreements to operational onboarding and go-live.
• Build and manage the retail program infrastructure by coordinating across finance, operations, marketing, software development, and fulfillment to ensure each location is set up to perform.
• Develop and maintain financial models and business cases to support location decisions, pricing strategy, partner negotiations, and ongoing profitability tracking including unit economics, capture rates, and breakage estimates.
• Track and optimize channel performance through KPIs such as sales uplift, customer acquisition costs, and ROI, and drive adjustments based on results.
• Ensure compliance with regulatory requirements including escheatment, consumer protection laws, and sales tax obligations, and fulfill partner reporting commitments on schedule.

Impact Statement: For more clarity on the role, below are the success metrics and measurements for this role in the first 90 to 120 days.:

• At least two to three new retail or mall partner agreements signed or in advanced stages of negotiation, demonstrating active pipeline development.
• A documented launch playbook covering partner onboarding, operational setup, and go-live process, with at least one location live or on a confirmed launch timeline.
• A validated financial model for the retail channel - including unit-level P&L, capture rate assumptions, and a 12-month revenue projection - reviewed and aligned with finance and leadership.

Qualifications

• 5+ years of experience in program management, channel development, or commercial operations within financial services, consumer technology, or retail operations.
• Demonstrated track record of launching and scaling a new channel, program, or commercial initiative, including negotiating and managing external partnerships.
• Comfortable working with financial models and owning performance metrics - able to interpret P&Ls, unit economics, and revenue projections to make and support decisions.
• Ability to lead cross-functional execution across operations, technology, finance, and marketing without direct authority over those teams.
• Strong communicator who can build credibility with external retail partners and align internal stakeholders around a shared plan.

Compensation, Benefits, and Perks

The compensation shown includes Base Salary plus Target Incentives Bonus. In addition, you will receive RSUs. Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:

• Restricted Stock Units (RSUs)
• Incentive Bonus
• Profit Share
• Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
• Short-Term Disability Insurance (Wolfe pays 100% of premium)
• Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
• PTO (vacation and sick time)
• Corporate Holidays and Floating Holidays
• 401(k)
• Employee recognition program
• Charitable Donation to a charity of your choice yearly
• Employee Referral Bonus
• Tuition Reimbursement
• Internal Training and Information sessions
• Family Picnic, Holiday Party, and other outings
• Internal Culture Club