Transportation Assistant

Transportation Assistant The duties of the position may include but are not limited to: Coordinates patient travel requests, ensuring compliance with VA travel policies, eligibility requirements, and authorizations. Reviews and verifies travel claims, mileage reimbursements, and special transportation arrangements for accuracy and completeness. Schedules and arranges transportation services, including specialized transport, common carrier arrangements, and vendor-provided travel. Researches and interprets VA, federal, and local travel regulations to provide guidance to Veterans, staff, and vendors. Enters, updates, and tracks transportation data in automated systems (e.g., travel modules, reimbursement systems). Communicates with Veterans, caregivers, clinical staff, transportation providers, and administrative personnel to coordinate travel needs and resolve issues. Maintains records, files, and documentation for audits, program reviews, and quality assurance activities. Identifies discrepancies or potential fraud in travel claims and escalates issues according to policy. Provides customer service by explaining travel benefits, entitlements, procedures, and required documentation. Assists in monitoring travel program expenditures and preparing basic reports related to transportation operations Preferred experience: Experience providing administrative support for transportation programs, including appointment scheduling, data collection, data tracking, and report generation. Experience processing beneficiary travel claims, mileage reimbursement requests, and coordinating special mode transportation services. Knowledge of VA transportation programs, customer service principles, and the use of automated scheduling and tracking systems. Experience interpreting policies, regulations, and procedures while working with Veterans, medical staff, and community transportation providers. Demonstrated experience using automated transportation scheduling and tracking systems to coordinate patient transportation services, process travel reimbursement requests, maintain accurate program records, and communicate effectively with Veterans, healthcare staff, and transportation vendors. Knowledge of beneficiary travel eligibility requirements and transportation program operations is highly desirable. Candidates will be ranked higher based on: Experience with VA Beneficiary Travel, Veterans Transportation Service (VTS), Special Mode Transportation (SMT), and mileage reimbursement programs. Knowledge of applicable VA regulations, policies, directives, HIPAA requirements, and customer service standards. Experience analyzing transportation data, preparing reports, maintaining financial and obligation records, and ensuring data accuracy. Demonstrated ability to coordinate transportation services, resolve customer issues, and communicate effectively with Veterans, clinical staff, community agencies, and transportation vendors. Proficiency with automated scheduling, tracking, and office automation systems. Work Schedule: Monday - Friday 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant / PD91312A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Financial Disclosure Report: Not required