IT Technician II (Onsite Dallas)

Job Description

Join Intelligent Technical Solutions a dynamic and growing company as our Technician II . Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:

• Willing to work full-time on-site either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting PC deployments/imaging and user profile management.
• Basic knowledge of Firewalls Switches Network architecture and troubleshooting.
• Proficient in supporting Office 365 MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.
• Valid drivers license vehicle insurance and access to a vehicle for client visits.

Job KPIs:

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization : Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First-touch closed: Tickets completed with one time entry.

Compensation:

Pay rates start at $22.62/hour up to $27.26/hour and vary by experience and location.

Benefits:

• Medical Insurance Plan.
• Dental & Vision.
• Life Insurance.
• Disability Coverage.
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Retirement Plan.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.
• Supplemental Life Insurance (Employee-paid).
• Supplemental Health Plans (Employee-paid).

Fraud Alert Recruitment Scams:

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

• ITS does not request payment or financial information at any stage of the hiring process.
• Sensitive personal information (e.g. Social Security numbers) will not be requested prior to a formal offer.
• We have become aware of fake profiles on LinkedIn Facebook and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
• If you receive suspicious messages or requests do not engage. Report them to .
• All verified job openings are posted here: Experience:

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