Lead Coordinator, National Loaners - 1st Shift - $33.70/hr

1st Shift: Mon – Fri 8:30AM - 5PM

What you will do

The Lead Coordinator, National Loaners is a senior individual contributor responsible for leading the end-to-end operations of the National Loaner program.

This role serves as the team’s primary process expert and escalation point, driving daily operational rhythm and ensuring consistency across inbound, outbound, and coordination functions.

• Own and oversee the National Loaner process end-to-end, ensuring consistency and adherence to standards
• Monitor daily operations across all functional areas, taking corrective action to maintain efficiency and service levels
• Serve as the primary escalation point, resolving complex issues while balancing urgency, inventory constraints, and branch needs
• Maintain and enhance standard operating procedures, ensuring process consistency and data accuracy across WebOps and ERP systems
• Lead daily huddles, coordinate workload distribution, and communicate priorities and key issues across the team
• Ensure system alignment by overseeing ERP transactions, WebOps activity, and inventory accuracy, resolving discrepancies as needed
• Manage late loaner follow-up and address branch compliance issues, escalating recurring trends with recommended actions
• Identify process improvements, support onboarding and training, and collaborate with cross-functional partners (Field Inventory, GQO)

What you need:

Required Qualifications:

• High School or GED
• 5 years operations experience

Preferred Qualifications:

• Intermediate skills/experience using Office 365 suite of applications including Outlook, MS Teams, Excel, Word, PowerPoint, and PowerBI.
• SAP experience
• Knowledge of ERP systems and/or inventory transactions within systems
• Experience in inventory control, production or customer service
• Ability to problem solve complex issues that include receiving and shipping discrepancies

Physical Requirements

• Ability to lift and maneuver up to 25 pounds regularly
• Ability to stoop, kneel, crouch, bend, sit, or stand as needed

Pay rate will not be below any applicable local minimum wage rates.

$33.70/hr plus bonus eligible and benefits

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.