AI-Driven Director of Customer Experience

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Guitar Center Inc. is seeking a visionary Director, CSC Customer Excellence to unify all CSC customer service teams and transform every contact into resolution and loyalty.

You will set strategy, coach leaders, and ensure consistent practices across channels, driving quality and satisfaction. Reporting to the VP and partnering with Sales, you will build data-driven, AI-enabled capabilities that strengthen customer trust and deliver measurable results in a large, multi-site organization serving

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Vacancy posted 1 day ago

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