Intake Specialist

Immediate need for a talented Intake Specialist. This is a 06+months contract opportunity with long-term potential and is located in Durham, NC(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-35630

Pay Range: $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Process a variety of requests, inquiries, and transactions via phone, email, fax, and mail
• Review requests to ensure accuracy
• Support internal and external customers via phone or email
• Document all pertinent information related to calls/inquiries, attaching supporting information as applicable
• Gather and analyze data to provide feedback to Team Leads on employee development needs
• Screen inquiries to determine if authorization is required
• Verify member benefits and eligibility and/or provider setup
• Maintain and update Service Requests and research incorrect or missing information
• Triage and assign all incoming inquiries in a timely, efficient manner
• Perform peer audits monthly as required
• Provide clinical review outcome notifications to members and providers (verbal and written)

Key Requirements and Technology Experience:

• High school diploma or GED
• 3+ years of experience in a related field

Our client is a leading Health Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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